Bilingual HR Services Coordinator II

Medley, Florida

 

Summary

Supports HR objectives by delivering effective and efficient HR services. Performs high volume administrative tasks associated with the processing of employee benefits and human resource data entry for all sites on the Oracle HCM platform. Maintains frequent contact with other members of HR, answering calls/walk-ups/faxes that come into the HR Services Team. Works directly as needed with third party administrators regarding employee benefit programs. Provides onsite HR support as necessary. Utilizing the MyHR portal (Service Now), handles team member and manager questions or concerns from multiple locations. Works to maintain positive team member relations and retention.  

We offer:

Hours: Monday - Friday - 8 - 4:30pm Competitive hourly rate plus annual bonus opportunity Full benefits package including Medical, Dental, Vision, and 401k match

Responsibilities include the following. Other duties may be assigned.

Utilizing the MyHR portal (Service Now), handle team member and manager questions or concerns or escalate to specialist teams as needed. Provide prompt, accurate and timely feedback to team members, all levels of management, and third-party administrators.  Use the human resource information system (HRIS) to collect information, answer questions, and complete benefits processing. Administer employee benefit programs, HR data collection and processing.  Accurately and efficiently handle high volumes of cases/phone calls/walk-ups, data entry including employee, and benefit data into the human resource information system.  Run queries, reports and other analysis using human resources information systems as needed.   Assist in maintaining the standard process/documentation in MyHR.  Administer the medical, dental, life insurance, disability (including transition to FMLA/LOA), retirement, and COBRA processes corporately to assure legal, accurate, and timely administration across all business units. Administer the VEBA transactions and processes for the medical and dental plans. Assist in data collection and tracking of key metrics/issues related to the Benefits and HR Data Administration function. Assist in the year-end processing of the annual benefits enrollment process. May facilitate new hire orientation. Conduct employee benefit orientations for new employees. Assist with setting up benefit programs, plans, and systems as new sites are purchased or integrated onto HRIS.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language skills:

Bilingual in Spanish is required

Critical competencies or skill sets 

Ability to read and interpret documents such as policies, safety rules, operating instructions, and procedure manuals.  Ability to write professional documents and correspondence.  Ability to arrive at decisions or resolutions that are legal, fair, and appropriate for the Company’s culture. Must maintain the highest level of confidentiality relative to employee and company information. Demonstrate the ability to interact with others in a friendly, professional, and knowledgeable manner through excellent communication skills, work effectively in team environment while maintaining personal responsibility, and possess previous data entry, computer, and accounting experience. Ability to fluctuate hours worked based on the needs of the business and heavy workload due to year-end processing. 

 

ADDITIONAL REQUIREMENTS for Coordinator II, HR Services 

Extensive HR service experience and proven record of exercising independent seasoned judgement.  Ability to coach and mentor others on the HR Services Coordinator team with less expertise. Ability to advise or handle escalated issues. Ability to draft and/or revise procedures in partnership with HR leadership. Flexibility to travel, sometimes with little notice, to corporate sites for a period of 1-5 days. 

 

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. This exposure is when talking to employees on the job-site.  The noise level in the work environment is usually moderate.

Condition of employment

Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment.  Pella participates in E- Verify.  Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Equal employment opportunity

Pella Corporation provides a working environment free of discrimination and harassment.  Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.