Position Summary

Serves as a liaison between the physician’s practice and future, current, and former patients.  Provides accurate information about the surgeon, the practice and the anticipated procedures. 

Minimum Requirements

Education           

High School Diploma

Experience        

Three to five years with increased responsibility in a surgical practice or customer service-oriented position

License/Registration/Certifications       

MA/LPN/RTR CPR Certification

Preferred Requirements

Preferred Education      

Associate degree

Preferred Experience   

Surgery office experience Experience creating or developing marketing or sales programs

Preferred License/Registration/Certifications   

N/A

Core Job Responsibilities

Facilitates the surgeon’s consultation with the patient by providing both pre-and postoperative information, effective fee quoting, and scheduling optimization.  Briefs patients with procedures of interest Consults surgical quotes Books surgery dates Collects payments Establishes rapport with patients. Follows up with prospects, tracks patients, sends correspondence, handles cancellations/rescheduling, assists doctor during consultation and evaluation, and other office administrative duties.  Crossover into nursing duties as needed. Perform other duties as assigned. Must be in good physical condition and able to withstand the stress and demands of an active position. Manual dexterity, good eye/hand coordination and acceptable vision needed in daily work. Must have strong knowledge of organizational dynamics and have excellent communication/coaching skills. Must be able to establish and maintain effective working relationships with patients, employees, the public, and other agencies. Must be able to respond calmly and efficiently in crisis situations. Effective verbal and written communication skills based on the command of the English language. Must be able to perform the following functions:  standing for long hours, walking, stooping, bending, sitting, pushing, pulling, and squatting. Must be able to lift 30+ lbs. in order to lift/move patients, equipment, and/or supplies utilized in the work place