RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES: • Leads and manages projects for quality and performance improvement initiatives that impact the overall operations in the Ambulatory setting. • Plans, directs, and administers qualitative and quantitative analytics activities and measures for Ambulatory Services. • Under the direction of the Ambulatory leadership team, ensures successful implementation of priority initiatives supporting the goals of the organization to include identifying, developing, measuring, and implementing operational business plans, improvements, and initiatives, and monitoring key metrics. • Evaluates results achieved with respect to goals and objectives for assigned area(s). • Establishes and maintains effective relationships with other functions within the organization. • Monitors, and provides recommendation on Epic-based provider templates that focuses on improving patient access, provider scheduling rates, and provider productivity for the ambulatory clinics. • Serves as a resource to the Vice President and ambulatory leadership team in providing data research, exploration, analysis, and forecasting and evaluation of business opportunities available to Ambulatory Services. II. TYPICAL PHYSICAL DEMANDS: • Finger dexterity, seeing, hearing, speaking. • Constant: sitting, static gripping of an object for prolonged periods. • Frequent: walking. • Occasional: standing, stooping/bending, climbing stairs, walking on uneven ground, lifting and carrying usual weight of 1 pound up to 5 pounds, reaching above, at and below shoulder level, frequent gripping of an object. III. TYPICAL WORKING CONDITIONS: • Not substantially subjected to adverse environmental conditions. IV. MINIMUM QUALIFICATIONS: A. EDUCATION/CERTIFICATION AND LICENSURE: • Bachelor’s degree in Engineering, Industrial Management, Business Administration, Hospital Administration, Science or related field. B. EXPERIENCE: • Minimum four (4) years professional experience in industrial engineering, statistics, computer science, business, or healthcare with at least two (2) years of financial or statistical analysis. • Experience to demonstrate: o Project management and solution delivery in healthcare, operations management or consulting. o Ability to communicate clearly and effectively at all organizational levels, both verbally and in writing. o Ability to create technical reports and impactful presentations. o Advanced computer skills in Microsoft Excel, Word, Power Point, Visio and creating Gantt charts. o Strong organizational skills specifically with an emphasis on managing multiple projects/clients simultaneously without sacrificing quality, timeliness, and customer satisfaction. o Strong analytical and problem-solving skills. • Experience with healthcare data (ICD-9/10, CPT, DRG) within a hospital, healthcare, payor or health care services organization preferred. • Ambulatory experience preferred. • Experience in change management, systems analysis, consulting, facilitation, data analysis, data visualizations, and/or team building preferred. • Prior healthcare and/or population health management experience preferred. Equal Opportunity Employer/Disability/Vet