Company Overview
Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 65 offices in 40 countries, and its deep expertise and client roster cross every industry and economic sector.
APAC HR Operations is based in our Global Business Services hub in Kuala Lumpur, Malaysia and is part of a globally connected HR Operations function. The HR Operations team supports scalable HR operations for Bain offices located in APAC. The department’s mission is to drive process standardization and centralization across offices to support the company’s continued growth and to maintain its position as the best place to work.
Position Summary
The Coordinator role is to own delivery for specified HR activities and processes in allocated offices. The role is varied, deadline-driven, and demands exceptional time management and attention to detail. This position requires daily use of multiple core Bain systems and applications and may cover all areas of Bain Human Capital operations (Consulting Staff Professional Development, Business Functions HR, Employee Administration, Human Capital Analytics) according to the needs of the supported offices and areas of specialization.
The Coordinator will work independently and remotely from the people supported and therefore, excellent interpersonal skills and the ability to forge strong and successful working relationships without face-to-face interaction is essential. This role requires interactions with HR and Program Management teams, as well as employees, in supported offices, often with competing priorities and deadlines. Therefore, this role requires a strong sense of customer service and an ability to organize and prioritize multiple tasks. The Coordinator will be expected to get up to speed quickly on their dedicated system and demonstrate an understanding of process, how the HR Operations team’s various systems work together, and how the Coordinator’s work impacts the company and its various stakeholders. This role requires an ability to recognize patterns, offer creative solutions, and implement process improvements that benefit the team and its customers.
Key Tasks and Responsibilities
HRIS Administration:
Workday:Performs data entry for supported offices for all business processes, including contract management, background checks, new hires, job changes, compensation changes, termination and EIB uploads, departures, transfers, and bonus payoutsEnsures HR data is error free in advance of payroll deadlines, headcount reporting deadlines, and other major milestones, such as hire and departure datesDrives proactive engagement of local HR teams in supported offices to confirm Workday events are accurate (hires, leaves, transfers, terminations, probation periods)Ensures compensation information is error-free in the HRIS and consistent with data in local payroll systems for supported population/officesEnsures leaves are tracked in the HRIS, according to standards required in each supported office (monitoring returns from leave and contractual leave agreements). Ensures required supporting documents are available and stored in HRIS according to standards in supported offices.Performs proactive auditing of information within systems: compensation, LOAs, transfers, terminations, probation periodsResponds to requests for Verifications of Employment in a timely fashion Provides data for ad-hoc reporting requests to support various people analyticsProvides regular data reporting for customers and stakeholder groups, such as payroll audits and anniversary reports. Case Team Survey Update (CTSU):Ensure survey data is up to date by weekly deadline and surveys are delivered to the correct recipientsEnsure timely and thorough delivery of case team survey results, working closely with local offices to ensure dashboards are up to date and operating well Troubleshoot survey questions and issues with employeesTime & Absence (T&A):Responsible for helping customers trouble shoot questions related to time and absence submission and approval in Workday, as well as time & absence company policiesAct as main point of contact for T&A support for onboarded officesProvide regular hours and sustainability reporting to Program Management and HR TeamsEnsure vacations and absences are routing to the appropriate approvers; help troubleshoot issues and make changes as neededProvide data for ad-hoc data requests to support people and sustainability analyses
Qualifications / About You
Essential:Associate or Bachelor’s degree or an equivalent combination of education, training and experience1-3 years of professional work experience is required, preferably in administrative HR rolesComputer literate; proficient in using Microsoft Outlook, Word & Internet along with excellent Excel and PowerPoint skillsExperience of working in a demanding environment, preferably professional services or with a blue chip company in an administrative capacityExperience working in ambiguity Excellent written and verbal communication skills Able to adjust communication approach to audiencePrevious use of HRIS systems; Workday experience a plusPreferred:Able to deal appropriately with highly-confidential informationHonest, trustworthy people’s personAble to effectively manage time with competing business prioritiesAble to communicate effectively with all levelsExceptional attention to detailOutstanding organization, prioritization and time management skillsMotivated – self starterAble to be proactive - and work on own initiative Flexible attitude and team approachDiplomatic, with an appreciation for Partner confidentiality Efficient and accurate Enthusiastic, dedicated, hardworking and committed to meeting deadlinesPleasant and calm even when under pressureAn interest in the substance and commercial impact of Bain’s work