At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: + Medical, dental, and vision insurance, available on first working day + 401(k), eligibility after one year of service + Employee stock purchase plan + Tuition reimbursement **Job Description** POSITION SUMMARY Handles the intake of all new referrals to Byram Healthcare for diabetic medical equipment and supplies. Navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders. ESSENTIAL JOB FUNCTIONS Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment supplies. Verifies relevant demographics, insurance information, and products with patients. Reviews cost and coverage for products with patients as applicable. Manages assigned patients though medical records retrieval requests, prior authorization submissions, and shipments processes. Ensures patients meet all insurance criteria for specific CGM and insulin pumps being ordered. Completes benefits verification and eligibility checks with insurance plan providers. Accurately selects correct product and catalog codes, and billing and insurance information. Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding process. Maintains consistent communication with manufacturer partners on relevant intake and equipment issues. Submits relevant and authorized patient requests and information to provider offices to initiate service. Provides outstanding customer service to patients throughout the new intake process, as determined by QA scores, and the New Intake coaching log and Salesforce, ERP, Ring Central and other systems. **Qualifications** EDUCATION & EXPERIENCE REQUIRED: + High School Diploma or equivalent required. + At least 1 yr of healthcare industry and / or sales experience highly preferred. KNOWLEDGE, SKILLS & ABILITIES: + Basic proficiency in MS Office, SalesForce, Ring Central, UPG, and ERP systems. + Excellent communication skills (written and verbal) + Proven ability to manage duties with significant telephone and computer utilization. + Good telephone customer service skills. + Knowledge of specialized diabetic related medical terminology + Basic knowledge of payer/insurance auth processing and adjudication If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. **Life at O&M** When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.