About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Coordinator, POS Operations (F&B)

The role of Coordinator, POS Operations Support is responsible to provide (alongside the Manager, POS Operations) primary support and resources to properties globally for their operational needs for POS Simphony Cloud. This role is highly cross-functional and entails primarily interactions with internal stakeholders at various levels. This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, PMS and POS Operations.

What You’ll Be Doing:

Develop, Support and Maintain POS Simphony Cloud Standards

Develop SOP documentation for key functionalities and reporting so that processes are executed consistently in POS Simphony Cloud across all properties. This includes training materials with How To guides as well as Training Videos.Assist with the implementation of POS Simphony Cloud standards working with IT Directors, and the hotel properties. This involves developing new standards, creating documentation, and coordination as well as execution of testing and training.Maintain checklist for global specific requirements for additional compliance requirements based on regional differences.Develop and Create Hotel KPI for standard compliance.

Collaboration & Communication

Support the Manager, POS Operations to work closely with various corporate departments and a field-based task force/council, to keep an up-to-date standard configuration (shell) for POS Simphony Cloud. These standards include but are not limited to continuous optimization of the functionality features, reporting, and user permissions.Work closely with internal stakeholders to align data collection and reporting with business needs.Responsible for the communication of updates, next steps on system changes, upgrades, and functionality issues to all stakeholders.Make effective use of available communications channels for the field (engage; e-mail, quarterly calls with POS Simphony Cloud Champions as needed).

New Opening Support

Provide operational support to opening teams.Collaborate with the team on executing assigned New Opening system onboarding configuration activities.Help in new opening staging, setup, and training.Work with key stakeholders in corporate to continuously improve process efficiencies in this space - develop and maintain required checklists and document new standards.

ServiceNow Helpdesk

Daily monitoring, timely execution, and resolution of priority tickets.Implement process enhancements to meet operations targets.Analyze recurring issues and common support inquiries to make recommendations to the POS Operations Team on process improvements to system onboarding and training materials.

What You Bring:

College or University education, Hotel degree is preferred.1-3 years’ experience in the hospitality sector – preferably Food and Beverage.Strong written and verbal communication skills.Knowledge of POS Simphony Cloud required.Knowledge of ServiceNow desirable.Proficiency in Microsoft Word, PowerPoint, Excel, and 0365.

Key Skills/Who You Are:

Planning and Organizing

Prioritization of tasks to be achieved by level of importance and urgency as well as evaluation of necessary resources to achieve short term activities for self and others.Manages own and others time efficiently, effectively communicates and delegates tasks deploying resources in an efficient manner.Recognizes when to escalate specific situations to a higher level of expertise.

Communication

Contributes meaningfully and concisely to meetings and discussions.Convey information effectively to ensure understanding, by listening attentively and asking follow-up questions.Modifies communication style and approach to meet the needs of the situation and audience.Uses respectful language and builds rapport to establish credibility and emphasizes benefits which will appeal to the individual/audience.Creates clear and concise written information using appropriate content, format, and structure.

Flexibility & Adaptability

Promotes and integrates continuous improvement initiatives.Ability to work well under pressure.Promotes strong team relationships and trust.Incorporates the needs of “customers” (internal/external) when setting standards, corporate strategies, and organizational direction.Develops standards for effective & timely service delivery in the workplace.Actively supports and participates in new programs, processes, and ways of working.Remains calm when things do not go as planned, or if priorities change.Can multi-task and handle multiple assignments and priorities.Embraces a culture of continuous learning.Able to effectively handle multiple conflicting priorities.Ability to participate on cross-functional work teams.

Delivering Results

Shows initiative, optimizes work processes and shows willingness to take on new responsibilities.Sets ambitious goals and tracks progress towards achieving them, takes the necessary action to ensure successful delivery of results.Considers the return on investment prior to starting a new initiative or project.Effectively handles unforeseen problems and challenges.Actively seeks knowledge and skills to improve performance and continuously reviews own progress against goals and objectives.Requests clarity on specific requirements and knows when/how to ask for help and support.Consistently looks for feedback to drive performance improvement.Operate cross-functionally to help resolve issues.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.