REQ12745 Coordinator, Security (Open)

POSITION SUMMARY:

The Coordinator, Security is responsible for coordinating the day-to-day Security functions, ensuring that the company policies, Security Standard Operating Procedures and Cyprus Gaming Commission regulations are followed and complied. Coordinates, collaborates, communicates, monitors and assists the Security Department Personnel with any internal and/or external service request. Responsible for providing all stakeholders of Security projects and functions with support for various associated tasks. The Coordinator, Security should always display the highest level of professionalism and customer service for both internal and external customers.

PRIMARY RESPONSIBILITIES:

Coordinate with other departments to establish communication and maintain great rapportOrganises and communicates systems and procedures to improve efficiency and the effectiveness of service delivery, to both internal and external customers, consistent with MELCO’s visions and valuesKeeps abreast of technical development, recommends new technology which ensures best practice and/or improves the effectiveness of the operationsAsist with the development, and revision  of company and department policies, procedures and internal control manuals to ensure compliance and recommend changes to improve work practices and/or better meet the needs of the business in collaboration with Security Management.Undertake internal projects and ensures timeframes and requests are dealt with an efficient and effective mannerCommunicates with Security Personnel to ensure high standards of team communication and collaboration are deliveredCoordinate and organize company’s events in collaboration with the IRT/EP and H&S ManagementReports accidents, injuries and unsafe work conditions to superiors and relevant departments as required from Health & Safety OfficerCoordinates with office administrative tasks such as data entry, typing, filing, drafting letters, memos and faxesOrganises and Translates documents and memos as requiredEnsures all office supplies are in stock and office equipment is in good working order.Works closely with Supply Chain department for handling, tracking and organizing purchasing requestsInputs data from Security Department internal audits and collates statistical informationCoordinate the Security Licence Procedure in collaboration with the person register to the Chief of Police as Office Manager of the Security Entity.Updates internal database with Security Department personnel informationUpdates Security Department Notice boards with current Customer Service information or other promotional informationAssist in collecting forms and documents for successful candidatesAssist on Scheduling interviews and organize the interview roomsReceive employee matters and redirect them to the appropriate person for resolution.Adheres to all company policies and proceduresUndertakes tasks as required by the Director, SecurityUses cultural awareness and understanding whilst maintaining effective standards of written and verbal communication with staff and customers in the workplacePerforms other duties as directed in accordance with all Policies and Procedures, laws and regulations, applicable to the Department and the property

KEY PERFORMANCE INDICATORS:

Knowledge of relevant Casino and Security Laws & RegulationsStatutory and departmental regulations are compliedIncidents reports and debriefs are conducted in a timely mannerOperational effectivenessCustomer service standardsReports statistics and information relating to the operational areas of the departmentDaily requests from departments are handled in a timely and satisfactory mannerAssigned duties are completed within a reasonable time frameShows initiative in assisting where necessary without having to be assigned dutiesProves to be hardworking, responsible, and able to handle and provide solutions to any ad hoc problems which may arise

QUALIFICATIONS:

Experience

Minimum 3 years’ experience in Business or Office Operations with proven experience as a Coordinator or in a Managerial role.Experience in an administration role, preferably in the hospitality industry

Education

High School GraduateBachelor’s Degree in Security Management and/or Business Administration will be considered as an advantage

Skills / Competencies

  Excellent communication and Interpersonal skills  Solid understanding of budgeting and statistical data analysis  Excellent knowledge of Security protocols and procedures  Knowledge of MS Office (Word, Excel, Powerpoint)  Has a strong work ethic  Organizational Skills and attention to detail  Self-motivation towards personal performance  Ability to work flexible working hours and respond after hours in the event of an emergency

PERSONAL COMPETENCIES:

Ability to work shifts in a 24/7 operation and stand for long periodsAchieves agreed objectives and accepts accountability for resultsDisplays a high commitment to delivering resultsLeads others to achieve business objectivesCommunicates effectivelyDisplays the highest level of integrityAbility to maintain discretionSelf-motivatedApproachable