CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Coordinator, Timecard role available.

Only candidates located in the Philippines to apply.

Job Summary:

Coordinator, Timecard is responsible for assisting with the accurate bi-weekly processing of timecards for the Contact Centers , Guest Care employees and those with Non CASI Managers and other brand. The position is responsible for the timely, and accurate reconciling for teams with 200+ employees using the KRONOS or ALVARIA system.

Essential Functions:

Review, track, update and adjust Kronos with benefit hours and time stamps.  Review, research, and process Kronos Time Off forms and Downtime forms.  Collaborate closely with TCC Local Support, Payroll, Employee Benefits, HR, Workforce Planning, and Risk Management regarding coding for Annual leaves, Statutory leaves and overtimes.     Service inbound calls on the sick line, calculate accrual balances, update the Contact Center sick/leave calendar, and/or Aspect with absences.      Ensure each employee has the necessary hours recorded during a pay period by reviewing each employee’s timecard for accuracy. Ensure appropriate record keeping with adherence to record retention. Support and facilitate internal audits. Approve timecards for Payroll processing.

Qualifications:

Minimum educational background of Bachelor's Degree Minimum of 1 year of Contact Center experience.  Proficient in Office 365 and comfortable using KRONOS or ALVARIA. Experience with Kronos or ALVARIA system or any related Workforce Analytic tools

Knowledge, Skills and Abilities:

Strong organizational and communication skills. Capability to pay attention to details while working under pressure. Ability to work independently with excellent time management and the ability to meet deadlines. Ability to navigate the systems used for this role.   

Ethics and Compliance:

Strong organizational and communication skills. Capability to pay attention to details while working under pressure. Ability to work independently with excellent time management and the ability to meet deadlines. Ability to navigate the systems used for this role.   

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