Medical Center: Community Health Development (Full-Time, Day Shift)-

Job Summary:  The Coordinator-Community Health Workers is responsible for supporting the CHW team with strategies to assist patients and their families navigating and accessing community services, health care services, and adopt healthy behaviors. Supports providers and the care management teams through an integrated approach to case management and community outreach. Provides social support and informal counseling, as well as advocates for individuals and community health needs. Assists clinical personnel with community outreach, such as home visits. Assists with health assessments, and involvement in various clinical-community intervention activities will be required when assigned. Supports the leadership team in triaging and managing referrals that are sent to the ICP CHW team, assisting with supervision of the CHW team’s workflow, and supporting communication within the team. Performs other duties as needed. 

Education and Experience:  High School Diploma or GED preferred. Minimum three years of Community Health Worker experience required in Community or Public Health Service with a demonstration of increasing responsibility and experience connecting with multiple Community Health Worker, clinical, and administrative teams. One year of working in a community-based setting experience preferred.

Knowledge and Skills:  Ability to easily explain the broader goals of developing a Hospital-Based CHW Program that is aligned with Community Based Models. Experience working in a multi-cultural setting. Knowledgeable about community resources appropriate to the needs of patients/families and provide referrals for services to community agencies as appropriate. Knowledge of basic medical terminology is preferred.  Able to keyboard 35 wpm. Able to read; write legibly; speak in English fluently with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office and patient care equipment required for the position; perform required patient care activities related to the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position. keyboard skills, reading and writing legibly, speaking Spanish fluently with professional quality, computer skills, communication skills, and organization skills are preferred.

Licensures and Certifications:  Valid Driver's License required at time of hire. Successful completion of a Community Health Worker formal training program such as from a college or other education institution is preferred.