Job Description

The Coordinator Human Resources & Training will report directly to directly to the Director of Human Resources and is responsible for supporting all human resources activities especially those related to the area of ​​training and events.

Work Environment



Assist local HRBP on actions to maintain positive associate relations.



Monitors work environment for any signs of potential union organization and escalate accordingly.



Participate in and support Positive Work Environment (PAR) training, labor/employee relations related interventions (focus groups, feedback sessions, etc.), Guarantee of Fair Treatment/Arbitration in collaboration with the COE Work Environment Team to come to a satisfactory resolution.



Coach and advise management on Work Environment issues.



Talent Management



Assist HRBP in planning, coordinating, and directing associate training programs.



Support the HR function as it relates to new hires and onboarding experience of new associates.



Provides task aids and training material to site leaders and associates.



Conducts impromptu one-on-one trainings as needed during site visits.



Under the guidance of onsite HRBP, prepare the annual development and retention plan and budget, and present it to the various levels of location Senior Leadership an HR.



Partner with corporate HR communications to ensure best practices related to talent development ang retention are shared accordingly.



In partnership with all sites senior’s leaders, talent development COE and Brand, produce and execute the annual training calendar for all associates and communicate it accordingly.



Manage to star on track the training and retention budget under the guidance of the Director of Human Resources.



Responsible for all documenting, tracking and reporting all training related matters as required by government agencies, brand and company.



Responsible to identify and create materials or programs which will enhance the performance of all associates, develops leaders and builds strong retention ties to the brand the company.



Coordinates all social HR related activities and sustainability program to ensure the compliance of location to corporate social & environmental policy, standards and requirements.



Develops structure for offering experiential development opportunities to eligible associates or positions under the guidance of onsite HRBP and the talent Development COE.



Under the guidance of onsite HRBP and the talent Development COE, this position will participate in the talent review process, succession planning and any other programs relevant to strategic planning from a talent development and retention perspective.



General



Remains current with new labor legislation, court decisions ang government regulations to keep abreast of legal developments.



Performs any reasonable request as assigned.



Experience in organizing employee events



Management of suppliers for events, English classes and various training-related topics.



Responsibilities

Responsible for creating and fostering the necessary conditions to train staff, based on the detection of needs in each of the departments, developing and implementing a program focused on achieving training objectives to ensure that the Hotel has qualified associates in the different positions of the organization.



Together with the area managers and department heads, determines training needs, considering the analysis and results of indicators such as: productivity, complaints, observation of staff during their work, turnover and absenteeism, as well as feedback from training courses and budget for their development.



Carries out the implementation and coordination of the different scheduled training courses, ensuring their proper development to achieve established objectives.



Develops and teaches general instruction courses, training demonstrations during the performance of tasks, skills and training technique workshops for department heads, including the preparation of lessons, training objectives and monitoring and evaluation of training.



Evaluates the effectiveness of the training provided, including the analysis of indicators and develops methods to verify and evaluate the direct and indirect expenses and costs related to the training programs.



Prepares and maintains updated documentation of training activities, records, attendance statistics, individual records of results and provides information to managers and department heads regarding employee participation and evaluation.



Identifies personnel within the organization with special knowledge and skills for training and incorporates them into the training program.



Coordinates and is responsible for internal communications to provide Hotel staff with accurate, timely and relevant information to develop a sense of belonging and teamwork and for associates to adopt the company's mission, objectives and values ​​as their own.



Implements, executes and coordinates the staff integration plan that includes induction to the Hotel, the position and Immersion in the Brand.



Responsible for the planning and coordination of social and sports activities, as well as the recogni tion club.



Together with the Human Resources Manager, prepares the annual training program and coordinates that said program is carried out, providing advice and feedback to department heads.



Develops and updates training materials and tools, such as course documentation, agendas, brochures, manuals, written exercises and audiovisual aids.



Ensures the quality, quantity and relevance of the training services contracted. Keeps abreast of all advances in training in the hotel industry, including attendance at important external courses, seminars and conferences.



Coordinates all training activities in the organization, including those initiated by other departments.



Promotes and directs opportunities for improvement individually, in groups and during work development, primarily for line and administrative employees. In some cases, limited responsibility for the development of executive staff may be included.



Executes all instructions and work assigned by his or her immediate supervisor, as well as the responsibilities required by the position.





Specific Candidate Profile

Education



Bachelor's degree in Human Resources, Business Administration, or similar discipline or related experience.



Experience



2 or more years of training experience.



Knowledge of HR generalist roles



Experience in Vacation Ownership, Hospitality / Tourism or Vacation Ownership Sales an Marketing preferred.





Skills & Attributes



Proven ability to apply excellent written and verbal communication skills.



Proven ability to collaborate and resolve issues and influence without position authority.



Proven ability to function as a team player who works with credibility, and professionalism.



Proven ability to provide strong coaching and skills.



Possesses strong organizational skills and ability to manage multiple tasks developing and using systems to organize and keep track of information.



Must be able to speak, read, write, and understand the English.





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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.