About this job
CarMax is seeking a Coordinator II in Central Business Operations at our Home Office in Richmond, Virginia. The Coordinator II role plays a critical part in making inventory saleable for CarMax. Coordinator II Associates utilize multiple forms of effective communication and detailed record keeping as they work with a variety of internal and external business partners. Central Business Operations is a collaborative and highly motivated team. Associates have the opportunity to hone their teamwork skills, gain knowledge about the CarMax business, and grow within the company.
What you will do – Essential Responsibilities
Review accounts for information pertaining to title release, including payments, documents necessary for resale, any resources that would supply title information and update progress in CarMax systems.
Collect, secure titles and/or documentation from lenders and auctions needed for resale by obtaining status updates until receipt of title.
Establish and maintain contacts and processes through relationship building with lenders and auctions, focusing on continuous improvement as it pertains to title collection process.
Work with internal business partners which could include store management team, purchasing team and accounting areas to assist with any obstacles in obtaining the title.
Serve as the point of contact for CarMax locations for title questions and assistance needed to obtain necessary documents.
Escalate issues to appropriate individuals both internal and external.
Utilize department reports to understand productivity, priorities or items that need to be addressed and schedule/organize individual work accordingly
Purpose of the role
The Coordinator II, Central Business Operations is responsible for ensuring the release of title to CarMax from off-site auctions and lien holders. Through multiple forms of communication, the associate will follow set processes and/or establish new processes through building relationships with outside business partners.
Qualifications and Requirements
High School Diploma or equivalent required
Basic working knowledge of Microsoft Word and Excel functions
Customer service skills
Store knowledge preferred, but not required
High School diploma/GED and/or related experience/training
Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.