Job Description:

Looking for a company that values your potential?  A job with AT&T as a Coordinator II can provide you with exactly that!  Take advantage of our paid training and wide range of career possibilities.

Coordinator II performs a variety of advanced departmental support functions. Applies advanced skills to resolve problems and questions with minimal supervision. May interact with internal and external customers. May serve as a resource to others in the resolution of complex problems and issues. May work on special projects requiring research and analysis. Performs other related duties.

GENERAL DUTIES 
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: 

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

1. Interacts with customer via phone, face to face or online to determine needs and service requirements. 

2. Responsible for all aspects of customer service and support for high profile accounts i.e. delivery of equipment activations and billing.
3. Researches and provides industry information to accounts to enable them to make informed decisions. 
4. Uses computer terminal and company operating systems to establish billing and features for client and respond to inquiries. May use a computer terminal in a mobile environment. 
5. Position may be assigned sales goals. 
6. Produces and distributes inventory reports. 
7. Provides analysis and input regarding customer returns. 
8. Interfaces with management, distribution centers and ROC to resolve order, return and inventory issues. 
9. May interface with management relative to inventory issues, scheduling and/or training. 
10.May perform temporary site set up for Continues Wave testing including use of mobile latis tower set up, Broadcast Van, vendor equipment which exceeds heights of 90 feet, site surveys, troubleshooting of equipment/software. 
11.May be responsible for fleet maintenance of drive test vehicles. 
12.Processes invoices. 

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice, at any time at the Company’s sole discretion.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: 
1. Must be able to lift up to 70 pounds.
2. Gathers data from appropriate sources, reviews and makes recommendations to client or management.
3. Coordinates or provides on-site client training.
4. Negotiates rates with other carriers to ensure best possible rates and service. 
5. Responsible for various building maintenance duties and upkeep. 
6. Responsible for managing maintenance and expansion inventory at market stocking points. 
7. Develops and places orders, receives equipment, performs inventory management for various locations. 
8. Map orientation/navigation. 

PHYSICAL REQUIREMENTS 
• Ability to lift up to 70 pounds may be required. 
• Ability to climb ladders may be required- no fear of heights. 
• Ability to transport equipment from ground level to rooftop may be required.
• Ability to remain in a sitting position for extended periods of time may be required. 

BASIC QUALIFICATIONS 
TESTS: 
Applicants will be expected to pass any assessments or tests associated with the position.

SPECIAL JOB REQUIREMENTS: 
• Specific job assignments may require day, evening, weekend or holiday tours. 
Occasional overtime may be required. 
• One (1) year customer service experience or minimum one (1) year on title of 
Coordinator 1. 
• May be required to travel out-of-town up to and/or exceed 2-3 consecutive days 

TRAINING 
• On-the-job training.
• On-line training

Our Coordinator II earn between $13.93 - $33.90 per hour. With our amazing wage opportunities, our average starting earnings begin at $29,926.00 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage 

401(k) plan 

Tuition reimbursement program

Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired.

Sick leave

Paid Parental Leave

Adoption Reimbursement   

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness, accident hospital indemnity/group legal

Employee Assistance Programs (EAP) ·

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Interested?  We provide extensive training and the resources you’ll need in a collaborative and dynamic team environment built for your success.

Weekly Hours:

40

Time Type:

Regular

Location:

Phoenixville, Pennsylvania

With our amazing wage opportunities, our average starting earnings per week begin at

$0

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-56003 Date posted 03/04/2025