Requisition: 202500018S Occupational Category (Staff Positions Only): Professional Hiring Salary: Monthly-Staff Department: IT Engagement General Requirements: Bachelor’s degree in Computer Science, Management Information Systems or related field. Four years relevant experience. ITIL Foundations certifications is preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position/Usual Duties: Performs highly complex analysis of information system requirements, develops, or modifies information system designs, tests, and debugs existing programs, and produces programs that implement those designs. Primary Responsibilities (Staff Positions Only): Develops system goals, objectives, and roadmaps. Collaborates with campus partners to identify issues and implement solutions. Gathers requirements, plans, designs, and delivers core service management solutions within the TeamDynamix platform. Conducts system analysis and research to recommend solutions that deliver value to the university community. Provides software configuration and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, custom scripting, and third-party software integrations. Leads periodic regular system upgrades. Prepares and oversees the preparation of training and operational manuals. Performs other related duties as assigned.