Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.
SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Requisition 202500018S Title Coordinator IV - ITSM Administrator (Remote) FLSA status Exempt Hiring Salary This position is a pay grade 15. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdfOccupational Category Professional Department IT Engagement Division Information Technology Open Date 01/14/2025 Open Until Filled Yes Educational and Experience Requirement Bachelor’s degree in Computer Science, Management Information Systems or related field. Four years relevant experience. ITIL Foundations certifications is preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position Performs highly complex analysis of information system requirements, develops, or modifies information system designs, tests, and debugs existing programs, and produces programs that implement those designs. Primary Responsibilities Develops system goals, objectives, and roadmaps. Collaborates with campus partners to identify issues and implement solutions. Gathers requirements, plans, designs, and delivers core service management solutions within the TeamDynamix platform. Conducts system analysis and research to recommend solutions that deliver value to the university community. Provides software configuration and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, custom scripting, and third-party software integrations. Leads periodic regular system upgrades. Prepares and oversees the preparation of training and operational manuals. Performs other related duties as assigned. Other Specifications Knowledge of local, state, and federal laws. Ability to supervise business functions. Communicates with other university departments, personnel, and other agencies. Requires a demonstrated ability to establish congenial work relationships and to communicate effectively within department workgroup, as well as other University departments. Implements complex policies affecting the departmental level. Requires a high level of judgement and reasoning to solve problems with attention to detail as errors may be serious. Requires understanding of ITIL processes, strong analytical, organizational and project management skills. Experience with TeamDynamix or similar platform preferred.
Up to 100% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor. Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/41990 EEO Statement EEO Statement Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.
Annual Security and Fire Safety Report