Salary Range: $67,861-$97,550/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Job Summary:
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Coordinator, Language Services (LS) plays a key role in supporting the development and maintenance of quality programs and services and provides program and administrative coordination including database management of language services in the health regions and to external customers. Reporting to the Lead PLS, this position plays a key role in establishing relationships with clinical, site operations and programs to understand how best to meet their LS needs within their clinical environments. The Coordinator educates health authority staff on LS best-practices, administers LS guidelines and procedures, and provides analysis of utilization statistic, presenting issues and recommendations for service improvements and educational projects and initiatives that ensure the efficient operation of LS in the health regions. Utilizing exceptional communication, organizational and analytical skills, this role supports the development of service improvements that streamline processes and create efficiencies thereby decreasing costs while contributing to the health authority’s goals of patient-centered care.
Duties/Accountabilities:
•• Meets with programs and service areas leaders and/or their delegates to provide communication tools and templates, develops improvement strategies related to program efficiencies, and troubleshoots process issues related to language access at the clinic level
• Gathers information from various sources, prepares and analyzes regular utilization reports for LS, liaises with clinical and program staff at regions, presents and discusses utilization trends, analyzes site requirements and recommends actions to improve services in alignment with LS best practices PLS guidelines and procedures and supports implementation.
• Liaises with clinical and program staff to identify specific learning needs related to language services. Develops, implements, and facilitates in-services and education sessions for new and existing service users. Reviews and updates online training for service users.
• Liaises with clinical and program staff to create awareness of services at strategic planning level/profile and budget planning and to drive operational efficiencies.
• Participates in program strategic planning and provides feedback to Lead regarding any service needs.
• Maintains updated records of LS policies, procedures and appropriate files and assists in operational reviews and analyses of procedures, policies, strategies and infrastructure of PLS. Collaborates with the Lead to identify changes required to current system, obtains feedback from relevant team members and works to support the implementation of changes to improve service delivery and decrease costs for the PLS.
• Retains current language industry knowledge of issues/concerns faced by health care and community interpreters to ensure PLS procedures and protocols are relevant.
Qualifications:
A level of education, training, and experience equivalent to a Diploma in a relevant discipline such as Sociology/Anthropology, Healthcare Administration or Health Sciences plus a minimum of three years of recent, related experience in a corporate, healthcare or clinical services environment including at least 1 year experience in a health care environment.
In depth knowledge of the health system and excellent understanding of multicultural and multilingual issues, impact of immigration and language barriers. Strong presentation, written and verbal communication skills are required, as well as the ability to balance perspectives and negotiate clear understanding. Ability to work as a member of a high-functioning team, take initiative and think creatively, critically and independently with a high degree of judgment and diplomacy in an atmosphere where guidelines may be uncertain and operational innovation is expected. Ability to interact and communicate effectively and collaboratively in a multi-disciplinary environment with individuals at all levels and/or from diverse backgrounds. Demonstrated ability to function in a fast-paced, demanding environment, with the ability to meet and adapt to changes in organizational priorities. Demonstrated ability to function in a computerized environment, including advanced skills with all MS Office programs, and a keen ability to quickly learn new technology and systems. Excellent organizational skills and attention to detail. Ability to prioritize workload to meet deadlines.
** Please note: Support for nomination with the BC Provincial Nominee Program is not a guarantee, entitlement or an employee benefit after receiving a full time job offer with PHSA**