Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients. Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) . Time Type: Full time Department: Registration All Locations: 1601 Washington Street Position Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Essential Duties and Responsibilities: + Check-out appointments and create follow up visits or recalls. + Book, cancel and/or reschedule appointments as needed for patients walking in. + Answer Phones. + Document clear and concise telephone encounters or RX refill request and route appropriately. + Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information. Qualifications and Requirements: + HS Diploma/GED. + Minimum of 1 year customer service and/or administrative experience. + Excellent written and verbal communication, judgement and problem solving skills. + Bilingual fluency Spanish/English required. + Knowledge of medical terminology and experience working with electronic medical record technology a plus. + Proficient in Microsoft Office Suite. Benefits: + Medical, dental, and vision coverage + Life and disability insurance + 401(k) retirement plan + Tuition reimbursement + Flexible spending and transportation accounts + Paid holidays, vacations, sick, and personal time + Generous staff development benefit + Excellent malpractice coverage + Pet insurance + Free parking + And much more There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team! + Medical & Dental Coverage + Life and Disability Insurance + Privileges at Boston Medical Center for Providers + 401(K) Retirement Plan + Educational Assistance + Flexible Spending & Transportation Accounts + Paid Holidays, Vacations, Sick and Personal Time + A Generous Staff Development Benefit + Excellent Malpractice Coverage + A Designated Medical Staff Office for Physician Support + Free Parking + And Much More…