At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

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When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

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Solution Engineer - DACH

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Why We Have This Role

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Our presales organization is a group of highly driven individuals dedicated to closing experience gaps. The Solution Engineer team specializes in working with large, global customers to architect world-class experience management (XM) programs that drive a culture of action and create tangible business value. This person will work on some of our biggest DACH Corporate and Enterprise deals and they will be based out of the Munich office.

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How You’ll Find Success

\n\nProvide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.\nProvide direction and specialist knowledge in applying the technology/application to the customers organization.\nDevelop and deliver high quality Qualtrics presentations and product demonstrations.\nPresent and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.\nDesign, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.\nEffectively consult with management of customer organizations. Participates in sales planning and business development activities.\nDevelop and demonstrate moderately complex solutions.\nArchitect solutions and prototype solutions for customers.\nPresent and articulate Qualtrics product's strengths, relative to competitors.\nInteract with development to enhance/refine Qualtrics products.\n\n

 

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How You’ll Grow

\n\nCareer Action Planning with Manager\nWide range of products within the Experience Management suite\nOpportunity to deepen your knowledge in cutting-edge AI technologies.\nQmobility (internal transfers)\n\n

 

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Things You’ll Do

\n\nProvide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation\nCover the DACH market\nDrive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers.\nDevelop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople.
Build working knowledge of competing products and how to technically sell against them\nWork collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.\nRespond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams\nBecome an expert in Qualtrics XM Platform and other Qualtrics products\nDevelop/maintain technical and business knowledge of industry directions and trends\n\n

 

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What We’re Looking For On Your Resume

\n\nMinimum of 5 years+ of prior Sales or Technical experience with software in a SaaS/Cloud environment, working with C/VP level buyers\nExperience working with Enterprise-level accounts across different industries\nHigh energy, self-starter comfortable with ambiguity in entrepreneurial environments.\nOutstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts\nAbility to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.\nAbility to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them\nDemonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.\nPossess \"best of breed\" functional sales experience that could be applied across an entire sales area in general or specific functional categories\nMust be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!\nPrevious work in Customer and/or Employee Experience software and systems, including pre or post-sales support\nTravel required (Up to 25%)\n\n

 

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What You Should Know About This Team

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The Qualtrics Solution Engineering team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers. Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology. No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments.

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Our Team’s Favourite Perks and Benefits

\n\nQualtrics Experience Program - A bonus each year for an experience of your choosing\nWorldwide and diverse community that enjoys helping each other\nAt Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team\n\n

 

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Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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