About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

About the role

Assisting the entire CORE team on daily basis task in particularly guest interaction in order to achieve guest satisfaction and record and follow up guest inquiries accordingly.

What you will do

Ensure all local and corporate policies, works rules and benchmark standard are properly applied · Answer all calls promptly within three rings. Ensures all call is transferred to the correct guest. · Accurately records all request for wake-up calls and ensures they are handled correctly · Completely familiarized with the telephone console.

· Must be familiarized with Service Center related equipment.

· If required, performs follow-up calls to guests concerned to ensure service/facility defect has been rectified to satisfaction.

· Maintain logbook of all office equipment calculates and save DOWN TIME reports when system out of service.

· Performs any other duties that may be assigned by the CORE Supervisor.

· Handles all telephone inquiries and request in a professional manner.

· Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Four Seasons policies and procedures.

· To have knowledge of the CORE center systems e.g. PABX/Avaya System/FS Chat/Opera System/Hotsos/Inncom/BroadYun.

· To have knowledge of Four Seasons Hotel Osaka program e.g. F & B Promotions, Room Product Knowledge, Spa & Gym information, Banquet Function Room and all hotel promotions etc.

· Keeps CORE center Supervisor & Hotel Assistant Manager informed of any extraordinary or emergency situations

· Relates to CORE center Supervisor & Hotel Assistant Manager any guest complaints or problems

· Records in telephone log book all follow-up actions required

· Possess full knowledge of emergency procedures.

· Attends scheduled employee training and periodic reviews of departmental responsibilities in case of emergencies.

· Responds to Emergency calls as may be required.

What you bring

EDUCATION: High School education or equivalent experience

EXPERIENCE: Preferred one to two years’ experience in related position with Four Seasons or other luxury hospitality brand

Ability to read, write and speak English and Japanese and other foreign language are preferable.

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resorts
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

Require a flexible schedule in order to accomplish all major responsibilities and tasks