About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role
We are looking for a highly organized and guest-focused Core Manager to lead the integration and optimization at Four Seasons Resort and Residences. Reporting to the Director of Sales & Marketing, you will be responsible for ensuring guest data is accurately captured, utilized, and leveraged to enhance personalization and service excellence across all departments.

What You Will Do

Oversee and manage the Core system, ensuring accurate guest data entry, updates, and retrieval.Train and support employees across various departments in effectively using Core to enhance guest engagement.Ensure seamless communication between Front Office, Housekeeping, Food & Beverage, and other departments regarding guest preferences and requests.Analyze guest profiles, preferences, and stay history to personalize service offerings and anticipate needs.Monitor guest feedback and satisfaction trends, providing insights to improve service quality and operational efficiency.Maintain compliance with data protection regulations and ensure privacy standards are met.Identify system improvements and implement best practices for optimizing guest experience and operational efficiency.Support pre-opening activities by ensuring guest profiles and data are fully set up in the system.

What You Bring

A degree in Hospitality Management, Business Administration, or a related field.A minimum of 3 years of experience in guest experience management, front office operations, or a similar role, preferably in luxury hospitality.Strong proficiency in Core, Opera, or other property management and guest experiences systems.Analytical skills with the ability to interpret guest data and identify trends.Excellent communication and teamwork abilities to collaborate with multiple departments.A passion for guest personalization, service excellence, and operational efficiency.Fluency in English is required; Arabic is a plus.

What We Offer

Competitive salary in a tax-free environment.30 days of vacation plus public holidays.Paid home leave tickets.Complimentary meals and uniform cleaning.Medical and life insurance.Employee Assistance Program and worldwide complimentary room nights.Opportunities for growth and development.Additional family benefits.

Schedule & Hours
This is a full-time role

Localization
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for guest experience and operational excellence.