CAO Strategy & Process Improvement (S&PI) is a dedicated internal consulting group with a mandate to lead critical strategic transformation efforts focused on the Firm’s most urgent needs. Key objectives include helping front-office businesses (e.g., Banking teams) as well as internal functions (e.g., Operations, Finance, and Risk) make decisions that result in more efficient processes, greater client impact, and an improved bottom line. The group is approximately 100 consultants divided into central (Core S&PI), functionally-aligned (Global Technology S&PI), and business-aligned (Asset Management S&PI, Consumer & Community Banking S&PI, and Commercial Banking S&PI) teams. This role will sit within the Core S&PI team. Typical S&PI engagements (not exhaustive) include:

As a CAO Strategy & Process Improvement (S&PI) Associate within the firm's in-house advisory team, you will be committed to delivering strategic solutions that address JPMC's most pressing needs. Your key objectives will include making crucial business decisions that strengthen operating models, create a greater impact on employees or clients, and improve the bottom line in collaboration with senior leaders from various lines of business (e.g., banking) and corporate functions (e.g., Operations). You will also frequently focus on resolving complex business issues that have a broad impact across the firm, such as Return to Office and Hybrid Work.

S&PI follows a hypothesis-driven, empirical approach to problem solving, a similar approach adopted by Big 4 consulting firms (e.g., McKinsey, BCG). Project teams are also structured similarly to the consulting industry; for example, small 2-4 person teams dedicated to a project for 4 to 16 weeks, depending on complexity and scope.  Projects begin by establishing a strong factbase and understanding of the problem (a key trademark of S&PI), followed by working closely with businesses on both short-term and long-term solutions. 

 

Job Responsibilities:

“Own” execution of clearly defined, well-scoped components within a workstream, which could span process improvement, organizational change, and / or functional strategy efforts Develop project-specific content / domain knowledge quickly and actively participate in team problem-solving sessions Gather, model, and analyze data to test hypotheses, identifying trends and key insights Produce presentation materials to summarize findings / recommendations and take part in syndication efforts Prepare and listen well; interject and participate in client interviews to gather baseline information and can work with client team members to clarify / execute any follow-up requests Work closely with stakeholders to develop and refine recommended solutions to address issues Establish excellent relationships with internal clients and colleagues Manage own deadlines / timeframes, proactively escalating issues as needed Receptively be open to coaching and feedback; active / ongoing feedback via apprenticeship model Collaborate as a team, working well with project VP and other analysts / associates in completing workstream components

Required qualifications, capabilities, and skills:

3+ years consulting experience with a top-tier management consulting firm or an internal consulting / corporate strategy team Strong problem-solving skills with ability to identify issues, as well as skill in gathering, analyzing, and synthesizing data from multiple sources using Excel to support hypotheses Ability to manage key elements of a workstream, escalating / seeking help when necessary

Preferred qualifications, capabilities, and skills:

Financial services background is preferred, but not mandatory