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Primary Purpose

The Corporate Accounts Sales Specialist (CASS) works directly and in tandem with the Corporate Account Manager (CAM) to fulfill required sales responsibilities and customer sales support functions at the Corporate Account level. Responsible for the overall coordination, implementation, execution, control, reporting, and completion of sales and customer support services.  Manages against expectations and established standard operating procedures between Univar Solutions and customers to ensure that requirements are met. Partnered with Corporate Account Sales, Customer Service, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations and Sales to timely complete internal sales and external customer support functions. 

 

 

Requirements

Hybrid – 2 days in office/3 days remote Office base - Bradford or Cardiff 12 Month Fixed Term Contract

 

 Key Deliverables

Process all customer pricing/material inquiries, requests, and required maintenance, including system entries or modifications, margin analysis, cost investigation, index/formula pricing, price supports/CUPS, forecasts, etc.

Create and supply customer-specific price sheets as required per customer terms and conditions, including all modifications and additional required data.

Create, monitor, and supply all regulation, documentation, survey, and sample requests as requested by customers or CAMs/Sales.

Investigate and resolve customer invoice discrepancies and disputes related to customer pricing, minimum order quantities or weight conversion issues.

Create, modify, and supply all required CAM, Sales, or customer reporting.

Investigate and provide resolution to any margin analysis inquiries received from the Margin Analysis team.

Respond to and complete all required corporate account customer projects, including but not limited to pricing/AP portals, order/ship to location audits, and company/data/communication updates or process improvements.

 

Key Stakeholders

Stakeholder

Reason for Contact

Corporate Accounts Commercial Manager

Manager

Corporate Account Manager

Pricing, Reporting, Product Approval, Documentation, Billing, Disputes, Projects, Customer Relationship Owner, Sales Lead, Partner, Collaboration  

Customer

Pricing, Reporting, Product Approval, Rebates, Documentation, Billing, Disputes, BIDs, Projects, Minority Reporting

Customer Service

Pricing, Billing, Disputes, Projects, Collaboration

Product Management

Sourcing, Cost and Price Guidance, Market Intelligence, PIMs Requests

District Commercial Management

Sourcing, Cost and Price Guidance, Market Intelligence

Pricing, Margin and Dispute Operations

Pricing, Supports, Margin Investigation, Disputes, Corrections

Accounts Receivable

Pricing, Disputes, Billing Errors/Corrections

Quality and Documentation

Documentation, Surveys, Questionnaires

Corporate Accounts Leadership Team

Results and Performance Reporting, Issue Escalation

Corporate Accounts Project Manager

Collaboration, Customer Consolidator Program, Blending, Sustainability, BIDs

 

Financial Responsibility

Drive growth in Corporate Accounts business through efficient pricing processes.

 

Education / Experience / Training 

Bachelor’s degree or the equivalent in related work experience. 3+ years’ experience in Chemical Distribution with broad product familiarity and general knowledge of organizational functions (customer service, sales, operations, procurement, etc.). Direct work experience in Customer Support or Sales Support.

 

Specialized Knowledge / Skills

Robust business acumen with a thorough understanding of the chemical distribution business, including quality requirements, documentation, etc. Strong commercial acumen demonstrated to communicate routinely with sales, customers, management, customer service, product management, and other key stakeholders. Sound organizational, prioritization, and time management skills to oversee diverse and significant requirements in high-pressure and time-sensitive situations. Strong oral and written communication skills for interface and collaboration with all organizational levels. Strong interpersonal skills, including diplomacy, tact, and discretion while interacting internally and externally. Ability to identify opportunities to meet customer and team objectives, including but not limited to profitability, order accuracy, data integrity, etc. Ability to analyze pricing and order data, including profitability, logistics, order patterns, and incoterms to identify optimization solutions for Univar Solutions and the customer. Sound analytical, critical thinking and creative problem-solving skills articulated effectively with team members, partners, and customers. Ability to work and make decisions independently with minimal supervision. Strong proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and Microsoft Teams. Ability to navigate Univar Solutions systems (Salesforce, SAP, Tableau, SharePoint, etc.) preferred. Conveys a positive, can-do attitude with the ability to succeed in a fast-paced changing work environment.

 

Behavioral Competencies

Competency

Definition

Serious about safety

Always displays active awareness of the environment and considers safety first in all business tasks

Together we win

Works cooperatively and collaboratively within a team and with other stakeholder groups to help achieve goals

Valuable to others

Seeks and suggests ways to improve the work environment by actively listening and anticipating the needs of others

We do what we say

Demonstrates accountability and integrity and persists in overcoming obstacles and challenges to meet commitments 

Where people matter

Recognizes the contributions of others while supporting a diverse and inclusive work environment and embracing opportunities for personal growth and learning

 

 

 

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more.  Our global team of more than 10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet! 

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing. 

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!  

We are committed to a diverse workforce and a culture of inclusion.  Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee.  Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.  

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification