ROLE SUMMARY
Pfizer is undergoing a transition of its Corporate Card issuer and requires a Program Administrator (PA) to manage the roll out of new corporate cards to colleagues, which includes approving applications, answering questions, triaging issues, and conducting maintenance activities.
The Program Administrator (PA) is responsible for partnering with the new card issuer to administer the country card program. PA’s are the only employees of the company authorized to administer the card program when contacting the card issuer.
This role will demonstrate clear communication, outstanding customer service, and advanced problem-solving abilities. They will collaborate cross-functionally as appropriate.
This role will be based in Dalian, China and will work with the payments team, and other COEs as appropriate. The PA will report directly to the Americas Corporate Card and Travel Manager.
ROLE RESPONSIBILITIES
Serve as program Subject Matter Expert (SME) to provide guidance and ensure global consistency
Provide support for maintenance activities (i.e., credit line increases/address & name changes)
Provide policy & procedure compliance support
Manage late fees and delinquencies
Manage additional PA registrations
Serve as card issuer servicing main contact(s)
Answer colleague application questions & approve applications
Ensure applications are processed & cards are received
Manage rollout of new cards or addition of new billing accounts
QUALIFICATIONS
BASIC QUALIFICATIONS
Strong written and verbal communication skills enabling effective communication with all levels of management
Strong customer service skills and mindset
Ability to engage with stakeholders to resolve issues and achieve objectives
Ability to balance demand from multiple stakeholders
Good organizational skills to coordinate and manage multiple priorities
Strength with multitasking and ensuring accurate detail
Ability to work under pressure and to handle several projects at once
High level of self-motivation, energy and flexibility
Strong interpersonal and organizational skills
PREFERRED QUALIFICATIONS
Typical Years of Experience: Less than 2 years of experience in compliance, and customer focused operations with significant volumes and risk
Experience with navigating regional complexity and requirements
Minimum of bachelor’s degree in Business, Finance, or a related discipline
Fluency in English is a must; additional languages preferred
Strong technical skills in managing transactions within a global system
Strong compliance experience and financial or corporate card background.
Demonstrated ability to work as a team: the ability to influence and collaborate with peers to achieve meaningful outcomes and create business impact
Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
Previous experience with pharmaceutical companies
SAP / Ariba / Concur experience preferred
ORGANIZATIONAL RELATIONSHIPS
As a part of this role, the Corporate Card PA will primarily engage with:
Colleagues of all levels
Travel & Expense (T&E) Center of Excellence (CoE)
Financial Services Subject Matter Experts
Corporate Card & Travel (CC&T) Regional Leads
Digital
Ad hoc:
GBS Shared Services Site Lead and Direct Reports
Corporate Audit
Anti-Corruption Program Office (ACPO)
Audit
Compliance
Legal
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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