Job Description

To equip the sector and client group teams with information to manage the sector and client group portfolios and to enable the proactive identification of growth opportunities that impact the sector and its clients. The Client Intelligence Analyst will engage appropriate stakeholders to develop and validate research questions and gather internal subject matter expertise, gather external perspectives and create decision enabling reports and dashboards.Leverage industry news and reports, market intelligence databases, public data, and other literature to identify and monitor trends and other emerging topics of priority to the sectors and client groups.Develop creative research methodologies and analytic models for assessing important new client and sector, product and solutions trends and issues impacting the client group and sector ecosystem.Collaborate closely with relevant client group owners and product-solutions stakeholders as per strategy to identify revenue opportunities.Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self-service options across client base.Stay abreast of the latest developments in research methodologies, tools, technologies, and best practices in sector and client behaviour research.Contribute to the strategic planning process for the sectors and client groups, providing assumptions and analysis to help shape the organization's future direction and priorities.Build professional long-term relationships with customers based on trust that builds the brand.Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.Provide internal stakeholders with relevant information to keep them informed of products and service options.Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.Research, enable and consult on improvements and opportunities to harness technology and platform enablement.Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies in the data quality and reporting formats that can be used for decision making.Monitor customer feedback reports and integrate insights and correlated datapoints into respective reporting.Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.Ensure implementation of relevant policies, governance and practice standards across the business.Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.Monitor own progress against development plan and measure impact of results.Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity.Partner and collaborate with team members to achieve team success.Share information and knowledge that benefits the team.Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared. Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.Job Details

Application Closing Date

31/03/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.