At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Ensure the Team meets or exceeds the client retention and service-to-sales targets, key performance benchmarks, as well as compliance and customer service standards

Roles and Responsibilities:

Provide Administration and Customer Services to Pension BusinessProvide one-stop administration service to Pension clients including enrolment, contribution, termination, policy/record maintenance, regulatory filing, issuing of client reports, and responding to client/intermediary’s enquiries and complaints in a timely mannerProvide servicing support to distribution channels e.g. brokers/agents/bank alliances on Pension’s clients related issuesHandles enquiries escalated by the eMPF Platform in relation to scheme administrative functions performed by the eMPF Platform which are required for Trustee’s discretion and reply to the eMPF Platform within pre-defined turnaround timeConduct AML/Dow Jones regular checking of all scheme participants (including corporate level and member level) in accordance with Trustee’s established procedureReview potential irregular cases escalated by the eMPF Platform which are required for Trustee’s discretion and reply to the eMPF Platform within pre-defined turnaround timeEscalate any potential hit cases to AML Compliance for review and senior management for approvalUpdate control logs for monitoring purposeReview and update administration procedures to reflect change of regulatory requirement and Group policyPerform any other duties and projects as assignedBe the module owner as assigned

Job Requirements:

University graduate with minimum 5 years customer services/operations experienceGood knowledge on group insurance and MPF/ORSO retirement schemesSelf-motivated and customer orientatedDetail orientedMust be a good team playerGood communication and interpersonal skillsOutgoing personality with good presentation skillsGood time management and organization skillsGood staff coaching skillsGood PC skillsProficient in both spoken and written Chinese and English

Others:

You are preferred to obtain the license of Insurance Authority (IA) (Paper 1, 2, and 3) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)You are required to acquire the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.