At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Provide satisfactory customer service and group policy administration services to EB insurance portfolio

Responsibilities:

Provide satisfactory customer service and administration services to the assigned group insurance portfolioResponsible for the overall customer services and daily operations for assigned portfolio/distribution channelPrepare presentation materials and member communication materials and conduct client visits, presentations and members’ briefings, if required for retention or sales-to-sales purposesProvide one-stop administration service to clients including system setup for new business and renewal client, member enrolment/change/termination, billing, policy/record maintenance, regulatory filing, issuing of client reports etc. and responding to client/intermediary’s enquiries and complaints in a timely mannerProvide servicing support to assigned distribution channel e.g. brokers/agents/bank alliances on client related issuesHandle ad hoc project as assigned by managerPerform client retention and service-to-sales activities such as operation support on up-selling retail products/promoting our client retention programs etc.Assist to review and update administration proceduresPerform any other duties and projects as assigned

Job Requirements:

University graduate is preferred with minimum 3 years customer services/operations experienceGood knowledge on group insurance operation flow and group insurance productSelf-motivated and customer orientatedDetail orientedMust be a team playerGood communication and interpersonal skillsOutgoing personality with good presentation skillsGood time management and organization skillsGood staff coaching skillsGood PC skillsProficient in both spoken and written Chinese and EnglishEnsure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements

Others:

You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.