Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$68,640 - $112,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Communications

Job Description:

Department Overview:

We are looking for a seasoned and versatile communications professional dedicated to advancing the internal and external communications strategies and programs for Change and Delivery Communications support. In this role, this individual will work closely with change and transformation partners, and be a trusted advisor to the leaders driving the required change programs. They will collaborate with stakeholders in all aspects of communications strategy, planning and content development to help build belief and drive adoption, and will provide direction, manage change fatigue, influence perception, catalyze action and measure success.  They can expect to research and develop compelling executive communications, capturing accurate tone and voice, including speaking remarks, presentations, briefing documents, video scripts and corporate communications and will help articulate TD's story to colleagues, investors, and other stakeholders.

Job Description:

The Corporate Communications Manager I manages/leads development and/or execution of plans/programs/projects/strategies by designing and delivering communications consistent with TD’s corporate standards and strategies, and in support of business results.

Depth & Scope:

Manages communications projects/programs/initiatives of low to moderate scope and complexityExpert level communications professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areasIntegrates the broader organizational context into advice and solutions within own areaUnderstands the industry, competition and the factors that differentiate the organizationApplies best practices to implement process, product or service improvementsActs as a subject matter expert within own area of specialty and/or as a resource for others Leads projects of moderately to complex risks and resource requirements; may lead end-to-end processes or functional programsContributes to setting standards within area of expertiseSolves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholdersUses advanced methods to contribute to new solutions and recommends standards against which others will operateImpacts a range of functional programs and operations across own and related teamsInterprets guidelines, standards, policies and results of analyses to inform decision making at senior levelsBuilds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels Works independently as the senior technical lead and guides others within area of expertiseIdentifies and leads problem resolution for complex issues at all levels

Education & Experience:

Undergraduate degree or relevant professional certifications, designations, or equivalent required 5+ years relevant experienceProficient knowledge of multiple communications disciplines, media channels, internal/external audiences, public relations, consulting principles, lines of businesses supported, banking industry, and customers supportedKnowledge of current and emerging competitor and market trendsKnowledge of risk management environment, standards and regulationsAbility to manage a budget and work within the constraints of that budgetAbility to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives Ability to exercise sound judgement in making decisionsAbility to communicate effectively in both oral and written formAbility to work collaboratively and build relationshipsSkilled in using analytical software tools, data analysis methods and reporting techniquesSkilled in using computer applications including MS OfficeAbility to analyze, organize and prioritize work while meeting multiple deadlinesAbility to work successfully as a member of a team and independentlyAbility to handle confidential information with discretion

Preferred Skills:

In depth knowledge of Communication standards and Change Management methodologies preferredable to explain complex topics and convince all levels of stakeholders to take actionProven successful track record working in large/complex multi-location initiatives within a matrixed organizationability to manage/track communication activities for multiple projects, share results with project teams and adjust as needed to support deliverables timeframeExperience with large-scale change programsHighly organized with an ownership mentalityExperience and knowledge of change management principles and methodologies a plus

Customer Accountabilities:

Understands key business partners' objectives, direction and ongoing initiatives and advises the leadership teams on appropriate communication strategies and tacticsDevelops/manages the execution of internal/external strategic and tactical communications on behalf of senior management, ensuring the enhancement of TD's presence with key stakeholders, highlighting TD's brand, community, and  innovation initiativesManages on-going relationships with key business partners and/or third parties to coordinate all internal/external communication activities and project deliverablesProvides communication consulting to key business partners, performs appropriate due diligence, assists in developing and delivering key messages applying internal communication standards and processesDevelops and implements a process for coordinating, prioritizing and distributing all broad internal/external communications, utilizing appropriate delivery channelsDevelops and establishes form and content standards for internal/external communication channels and various mediums by partnering with other key stakeholders and/or third partiesDevelops, manages and evaluates effectiveness of internal/external communication vehicles and delivery channels that support strategyPrepares and manages communication budgets for each project within the agreed upon parametersManages assigned projects from scoping/briefing to launch/fulfillment, following established processes, privacy processes and visual/brand standardsParticipates in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and solutionsProvides ongoing communication to ensure appropriate stakeholders are notified of progress or changes in content, budget, direction, timeline or status and escalates as appropriateMay create/manage the implementation of digital and social content strategy across multiple channels for internal/external stakeholders Proactively acknowledges errors; notifies management promptly where appropriate, and works with team to resolveDevelops proactive public relations campaigns that drive share of voice and enhance the brandProvides strategic media counsel support and acts as a bank spokesperson when appropriateExercises judgment in dealing with sensitive reputational issues and provides counsel to executivesDrives leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways 

Shareholder Accountabilities:

Manages project budgets within forecasted spendArranges for timely billings, maintains progress billing standard and promptly communicates variancesConfirms quarterly forecast amounts (invoices and estimates) for quarterly budget lockdownIdentifies ways to increase production efficiencies in order to maximize Communications dollars spent on all Communications programsPrioritizes and manages own workload to meet service level requirements for service and productivityAdheres to enterprise frameworks or methodologies that relate to activities for respective business area(s)Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business prioritiesConsistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriateProtects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high risk issuesConducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practicesMonitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities existApplies subject matter expertise in the discipline, provides guidance, assistance and direction to others Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirementsKeeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interestProvides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unitKeeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques Participates in personal performance management and development activities, including cross training within own teamKeeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activitiesContributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practicesLeads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationshipsContributes to a fair, positive and equitable environment that supports a diverse workforceActs as a brand ambassador for own business area/function and the bank, both internally and/or externally

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.