Position: Corporate IT Associate

 Location: Mumbai

 About LRN

Do you want to use your expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviours that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

 

About the role:

The Corporate IT Associate will be responsible for supporting the company's internal IT systems, including hardware, software, and network infrastructure. This role will involve troubleshooting technical issues, assisting with system upgrades and installations, and providing general IT support to employees. The trainee will work closely with the IT team and receive on-the-job training to develop their skills in various aspects of corporate IT.

This is an exciting opportunity to gain hands-on experience in a diverse range of IT systems and contribute to the smooth operation of LRN's internal IT infrastructure.

Responsibilities :

Serve as the first point of contact for users seeking technical assistance via phone, email, and chat.  Assist End users with the installation, configuration of Laptops, desktops, mobile devices, peripheral equipment, and softwares.  Escalate unresolved issues to the next level of support. Manage Help Desk tickets adhering to the SLAs. Install software, patches and updates on desktops, laptops.  Excellent problems solving and client relationship skills.  Excellent verbal and written communication skills  Knowledge on troubleshooting Windows, MAC Laptops & OS.  Coordinate with Vendor for IT related issues