CIT Trucks, LLC is seeking a competitive individual that has the drive and motivation to purse a challenging career path in an industry that moves roughly 73% of the nation’s goods. As one of the nation’s leading commercial truck dealer groups, we take pride in the fact that all our dealership managers and executives have followed a similar challenging career path that has advanced them into management positions.   We are not just looking for an IT Intern; we are seeking the next rising star in our operations. At CIT Trucks, LLC, you'll have the opportunity to: Be a part of a growing company with a strong track record of success Receive comprehensive training and development opportunities Advance your career through internal promotion opportunities CIT Trucks, LLC. is a leading commercial truck dealer group serving the transportation industry.  We serve customers in Illinois, Missouri and Indiana through our network of 16 locations with a workforce of over 900+ employees. Our sales revenues exceed $700 million with projections surpassing $1 billion in the next few years. We are actively looking for candidates that can support our mission of providing exceptional customer service to a critical national industry.   Responsibilities of the IT Intern entail: Respond to requests for technical assistance via phone and remote electronic control of user systems. Follow standard help desk procedures. Diagnose and resolve technical hardware and software issues. Research questions using available information resources. Advise users on appropriate actions to resolve issues. Properly document all work and calls using an internal ticketing system. Redirect problems to appropriate resources when necessary. Identify and escalate situations requiring urgent attention. Track and route problems and requests, and document resolutions. Administer help desk software. Stay current with system information, changes, and updates. Participate in proactive team efforts to achieve departmental and company goals. Assist other IT personnel with their duties and responsibilities as needed. Coordinate with others to troubleshoot as necessary. Manage time effectively and efficiently. Perform other duties as assigned.   The requirements to be an IT Intern: Must be pursuing a Bachelor’s Degree in Information Technology or related field 0-2 years of experience in a client/server environment preferred High School Diploma or GED required Must be at least 18 years old