TEKsystems is seeking an experienced nCino and Salesforce Administrator on a permanent basis for our large banking client. This is a direct placement role and is 100% remote for candidates that live in the following states: AZ, CO, ID, MT, NV, UT, WA, WY (candidates that reside outside of these states are not eligible for this role) The client is based in Kalispell, MT and may require some onsite travel to HQ or satellite branches in the 8 state footprint. Candidates MUST have at least 7 years of experience or more. Candidates MUST have relevant nCino and Salesforce certifications. Candidates MUST have at least a Bachelor's degree in a relevant field. Experience Level Expert Level Job Description We are seeking an experienced nCino and Salesforce Administrator to join our Business Application Support team. This position will be responsible for the administration, support, and maintenance of the nCino and Salesforce platforms. The successful candidate will work closely with cross-functional teams to ensure smooth daily operations, support system capabilities, assist with releases and vendor upgrades, and enhance platform performance. Additionally, the role will involve supporting end users, performing scheduled system maintenance, maintaining third-party applications and services integration, managing platform releases, and collaborating with the development team to implement system improvements. The primary responsibility of this role will be managing the nCino Commercial Lending Application. You will lead multiple initiatives simultaneously, ensuring projects are completed successfully and meet audit standards. As a sr. administrator, you will guide less experienced team members to ensure they adhere to the client's standards. You will also maintain up-to-date technical documentation and ensure testing is completed at all levels for new systems, releases, enhancements, and break/fix solutions. In this role, you will work in cross-functional teams, providing technical and analytical support for both new and current production systems. As a representative of the IT Department, you will interact with all levels of bank groups and management. Therefore, professionalism and diplomacy are essential for building trust and ensuring the success of the position. The ideal candidate will bring strong leadership, problem-solving skills, and the ability to manage complex technical projects, ensuring both nCino and Salesforce platforms support the bank's strategic goals and operations. Duties & Responsibilities + Responsible for the administration, user access and support, and related maintenance nCino and Salesforce platforms. Develop strategies for improved system support; solutions performance; support development team in delivery of new functionality and implementation. Address system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision. + Responsible for coordinating and participating in new platform software products and releases that impact the organization’s business services and operations. This includes active participation and coordination with the Development, Quality Assurance, and functional teams to ensure seamless updates, releases, and new feature implementations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production. + Responsible for coordinating and participating in new platform software products and releases that impact the organization’s business services and operations. This includes active participation and coordination with the Development, Quality Assurance, and functional teams to ensure seamless updates, releases, and new feature implementations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production. + Responsible for creating, maintaining, and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems + Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks. Develop reports and dashboards as needed. Coordinate with groups of business users who will test, validate, and evaluate new applications and functions to determine issues in services and software provided. + Responsible for providing judgment, advice, recommendations, and best practices on systems to help sr. management make informed decisions that impact peers and employees at all levels of the organization. + Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date. + This is a Corporate position which may be located at an available bank division location across our eight state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree in Information Systems, Information Technology, Computer Science, or related field. Required Experience + 7 years- Increasingly responsible professional work experience in computer science, information systems, information technology or related field, and providing advanced support to technology team with various nCino related projects and tasks. + 7 years- Hands-on application management experience, preferably in the field of business process management, workflow automation or comparable software systems. + 7 years- Lead administration on applications designated as a specialty application such as nCino, Salesforce, or others. + Advanced Experience-End user support, and other industry-standard techniques and practices. Microsoft Windows operating system experience and Office applications. Providing both on and after hours software support by completing small scale and system-wide software upgrades and installations. + Knowledge of- Use of modeling tools such as Visio, Citrix Client + License/Certification- nCino and Salesforce Certification Required Soft Skills and Abilities + Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy. + Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization. + In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. + Ability to present ideas in user-friendly language. + Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization. + Ability to serve as a backup for other staff members in a mutually supportive teamwork environment. + Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills. + Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision. Additional Skills & Qualifications Need to have great communication and be willing to occasionally travel to Montana to work with the team. Need to be located in one of the eight states that the client operates in: Montana, Idaho, Washington, Wyoming, Utah, Colorado, Nevada, or Arizona. If you meet all of the qualifications and have read this entire job posting please submit and application and email Madison Griffiths with your resume and favorite musician. Pay and Benefits The pay range for this position is $110000.00 - $140000.00/yr. Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. Glacier offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Workplace Type This is a hybrid position in Boise,ID. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.