ESSENTIAL DUTIES & RESPONSIBILITIES (All or some of these duties will be performed)

Customer Service Calls/Administration Updates customer reviews through online system Review Push Updates customer complaints through the Better Business Bureau Updates and state issued complaints as needed Maintains & Audits electronic filing systems for customer files and recorded closes Updates customer records by entering dates of possession Maintains, files, & mails records of home collateral (MCO’s) as flooring is paid Maintains and Audits Retail Sales Associates License Scan and process documents as needed for record retention Supports other ad hoc projects, duties and tasks to support the Retail organization as assigned including general data entry and office duties.

 

PERSONAL SKILLS AND COMPETENCIES

Time Management: Prioritizes responsibilities to ensure a smooth workflow. Coordinates schedule to achieve deadlines. Adaptability: Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation and able to deal with frequent changes, delays, or unexpected events. Collaboration: Earns the trust of and confidence of others and delivers on commitments. Produces high-quality work and encourages others to do the same to deliver on promises and deadlines. Professionalism: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, and accepts responsibility for own actions, follows through on commitments, works with integrity and ethically, and upholds organizational values. Attention to Detail: Monitors the accuracy and quality of own work.

 

MINIMUM QUALIFICIATIONS

High School Diploma Microsoft Office suite Customer Service Experience