The Role

•   Property & Casualty Output team associates provide data & pre-placement client deliverable support to the retail offices and work along with offices to develop exposure workbooks, side-by-side document, submission document & final proposals
•   Policy Services – Process requests from assigned business markets pertaining to the following sub-processes: Policy Checking, Audits, Endorsements, and triage related tasks.
•   Creatives team – Identifying irregularities, providing analysis, creating visual references such as charts, graphs, and summaries – for a number of Property and Casualty clients and/or assigned stakeholder(s) from specific business markets 
•   Seamless communication flow between onshore business partners and the Manila Service Center. Regular interaction with Client Service Managers or Placement Specialists via call/email to ensure the activities are duly actioned within the expected SLAs.
•   To ensure proactive management of queries and steps taken to manage/follow up and conclude them.
•   If applicable: Ensure that you get certified as CISR (Certified Insurance Service Representative – i.e. National Alliance training clearance) in-case chosen & on-boarded
•   Meet the Key Performance Indicator targets required for Policy Services
 

The Requirements

•   Insurance Background & knowledge on Insurance related products
•   Prior experience in data interpretation, analytical or complex processes (e.g. decision-making to be done, work with highly variable work inputs etc.)
•   Good working knowledge of Microsoft office is essential, particularly Word & Excel
•   Possesses a keen eye for detail
•   Good interpersonal skills/Excellent team player
•   Excellent written and verbal communication skill
•   Ability to follow-through and deliver to expectations
•   Ability to work under pressure
•   Ability to adapt in a fast-changing work environment
•   Able to take on work challenges necessary to address business needs
•   Willing to work in Night Shifts as per North America hours
•   Work Experience: 1-5 years (Experience in Insurance Industry preferable)
•   Educational Qualification: Graduates & Post Graduates

WTW is an Equal Opportunity Employer