About Us

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States.  Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care.  Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude).  If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career.  We are hiring technologists that want to make a difference. 

 

Corporate Services Support Specialist

Corporate Services Support Specialists are a single point of contact for internal users and key to resolving their incidents and requests in a timely manner. They have a sound technical ability that enables the fulfillment of a variety of tasks including identification and diagnoses of issues and problems, categorizing and recording information, advising users on appropriate course of action, and escalating as needed to maintain service levels and appropriate response in accordance with policies and security standards.  The Support Specialist is the face of the Corporate Services team and vital to empowering the HCHB in-person and remote workforce.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities for the Corporate Services Support Specialist can vary, but should include:

Analyzing, troubleshooting, and resolving corporate user service desk tickets in a timely manner. Investigate and resolve client desktop OS and application related issues. Provision laptop computers using Microsoft System Center Configuration Manager. Provision accounts in various systems including Okta, Active Directory, and Microsoft 365. Support Microsoft SCCM, Microsoft O365 applications such as Teams, Exchange, SharePoint, and other corporate systems. Document existing and new processes and systems per corporate standards.

REQUIRED SKILLS:

The candidate must be able to communicate professionally and effectively with a varied audience including peers, upper management, and the customer. Follow-through and responsiveness employed during customer service. Must have strong ability to troubleshoot and resolve issues with Windows 10. Proficient with networking and troubleshooting (TCP/IP, DNS, HTTP, routing, VPN, WiFi). Proficient with triaging and resolving issues with a variety of applications including Microsoft Office, Microsoft Edge, Chrome, and other 3rd party as well as in house applications. Proficient installing and configuring new desktop equipment, including all peripheral devices. Must be able to troubleshoot and support printers, copiers, and scanners. Must be able to troubleshoot and support other office equipment such as: AV conference room systems, projectors, and other displays. Familiar with Active Directory and able to support access management operations. Demonstrate the ability to learn new skills and apply learned knowledge. Demonstrate the ability to prioritize and execute multiple tasks. Must have excellent understanding of Service Desk operations, including tools, processes (incident, problem, change, request) and methodologies (ITIL). Support team continuous improvement by looking for ways to streamline and automate processes and improve customer satisfaction.

EXPERIENCE

1+ years of work experience in a Service Operations or Service Desk role in a production Enterprise or SaaS environment. Experience with Healthcare industry HIPAA regulations (similar regulated industry experience considered ie. PCI, SOX) preferred. Experience using the ServiceNow platform in an IT Service Management or Service Operations role is desired. Familiar knowledge of process and IT service management concepts such as ITIL and ITSM.

EDUCATION / CERTIFICATION / TRAINING:

2 year technical degree (equivalent experience considered). Candidates with relevant certifications are preferred, including but not limited to the following: A+ (CompTIA) ITIL Foundation (ITIL) Microsoft 365 Certified: Modern Desktop Administrator AppleCare Mac Technician (ACMT)

 

HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.

 

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