At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Shall map, implement, review and enhance the business processes and standard operating procedures of CS, mindful of the possible risks and its required mitigants. Role will work closely with works closely with all CS function heads, Internal Audit, Legal, and Risk and Compliance Units.
Shall act as the RICO champion of CS.

Roles and Responsibilities:

Create, track implementation, review and enhance process maps / workflows and Standard operating Procedures for CS related services.Coordinate and facilitate process workflow modeling to ensure all steps and automation capabilities are defined and clear with stake owners, and all processes are done end-to-end.Help collect, review and document business requirements and business case for identified projects that will entail either process and standard operating procedure improvement or automation.Identify and report issues and risks to Risk, Compliance and Legal and CS internal stakeholders to ensure adherence to the escalation process.Monitor and facilitate solution process of identified risks / reported incident reports. Integrating solutions to the current process. Bring inconsistencies and problems to the attention of management and participate in the problem resolution.Do periodic process and stand operating procedure review. Propose, design, implement, and monitor enhancements.

Minimum Job Requirements:

College graduate with a degree in business administration or equivalent, preferably with information technology discipline.Minimum 2 years’ experience in information technology and/or digital transformation, with at least 1 years’ risk, control and process mapping experience, in a life insurance or financial institution; with an experience in leading digital service operations and projects.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.