Description As the Correspondent Lending Senior Regional Account Manager, your primary focus will be on business management and business development within the assigned territory. This will include cultivating deep relationships with existing correspondent partners while also continually seeking new opportunities to further expand the lender network in the territory. You will network with various industry partners (MI Companies, Warehouse Banks, state and local MBA chapters, etc.) to continually promote the Citizens brand within the territory and ensure it is always represented with professionalism and integrity. You will have the opportunity and expectation for frequent business travel in order to effectively manage existing relationships and establish new ones. You will also be responsible to prudently monitor and manage risk while growing production on a month to month basis. This will include onboarding and training new accounts as well as ongoing maintenance, frequent interaction and periodic face to face meetings. You will report directly to the SVP of Correspondent Lending. Primary responsibilities include: + Maintain frequent contact with account base across regional territory (50%): + Provide training and conduct onsite informational meetings for account base including but not limited to products and industry regulations / guideline changes. + Research prospective accounts and maintain contact to solicit new business. Interview prospective accounts and maintain an account database. + Assist in development of marketing materials for this purpose; distribute materials to existing and prospective account base. + Monitor pipeline performance daily (including tracking monthly volume, fall out, loan and account quality) (25%). + Manage expenses, travel/call reports and productivity (15%). + Maintain familiarity with regulatory and industry standards and requirements, including attending educational and industry related seminars and conferences (10%). Qualifications, Education, Certifications and/or Other Professional Credentials + Minimum 5 years of relevant mortgage banking experience, with an emphasis on relevant third-party and/or B2B experience as strongly preferred. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday-Friday + Occasional evening and weekend work may be required as job duties demand. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 03/31/2025