**DESCRIPTION** We are seeking a highly motivated and skilled individual to join our team as a Field Supervisor for the Reset Team. In this role, you will be responsible for overseeing the end-to-end merchandising process and ensuring a seamless training experience for merchandisers within assigned territory. **RESPONSIBILITIES** + Live photo vetting and approval photos during relines (occasional afterhours and weekends; typically M-F, 9-5). + Lead and support team, troubleshoot, and provide training over the phone and virtually; coach and train reps, report to DM on Rep Performance action, and assist TLs infield with questions/issues. + Follow up with direct reps regarding overdue call reports and reporting to DM any foreseen issues with compliance. + Attend weekly meetings with DM + Act as a point of contact for assigned reps within territory + Resolve store complaints + Ensure store/department management is satisfied with each visit and all work is completed 100% to visit instructions – coaching their direct reps to ensure each of their visits are executed to this standard as well + Ensure a maintained calendar on NI with above-average scorecard results. + Support DMs with overall project compliance and escalate any staffing or project issues. + Perform regular team lead/merchandiser responsibilities – field work 90% of time as team lead or training opportunities as needed. + Perform ad hoc staffing duties, adjust calendars, and fix/update call reports. 10% admin duties. **QUALIFICATIONS** + A minimum of 2 years of experience in a similar field. + Strong communication in french and english. + Leadership skills. + Ability to train new team members on software tools (NI, Everlance, and PowerBI). + Ability to vet and approve photos during relines, including weekends and after-hours. + Comfortable handling store complaints and finding solutions. + Ability to travel throughout the region and possibly across multiple districts. + Proficient in using technology tools and software applications. + Highly organized with excellent time management skills. + Able to maintain a high level of customer satisfaction while keeping all calls up-to-date and ensuring compliance with project timelines. **ABOUT US** Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers. Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future. Acosta and its subsidiaries is an Equal Opportunity Employer We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. _By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions._ Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Retail **Position Type:** Part time **Business Unit:** Sales **Salary Range:** $21.00 - $21.00 **Company:** Mosaic Sales Solutions Canada Operating Co **Req ID:** 3754