Job Description:

Join the Technology Services International (TSI) team who is responsible for designing, implementing, and operating all internal IT infrastructure internationally.

Key Responsibilities:

Manage mobile device operations and support across the international footprint.Guide employees in resolving common device issues and improving their usage experience. Lead and manage technical projects from initiation to completion, ensuring alignment with organizational objectives.Implement and maintain Microsoft Intune and other MDM solutions for iOS and Android devices.Configure device profiles, ensure secure device usage, and manage application deployment within the MDM environment.Provide technical support for device configuration, troubleshooting, app management, and connectivity.Handle escalations and vendor collaborations for advanced troubleshooting.Act as the primary contact for mobile carriers to resolve billing, service, and device issues.Manage mobile service orders, monitor usage, and coordinate device replacements.Negotiate competitive pricing with carriers and maintain service records.Continuously evaluate and optimize MDM infrastructure for security and user experience.Maintain accurate inventory and documentation of mobile devices and related systems.Conduct training sessions on device management and usage.Collaborate with IT teams for seamless integration of mobile devices with enterprise systems.Provide expertise on new challenges and business requirements.Produce reports on device performance and compliance.Develop detailed project plans, monitor progress, and mitigate risks.Serve as the liaison between technical teams, stakeholders, and vendors.Identify opportunities to enhance project management processes.Track project expenditures and ensure budget adherence.Drive continuous improvement in mobile device management and project delivery.

Qualifications:

Minimum 2 years of experience with MDM solutions (planning, configuration, maintenance).Strong knowledge of iOS and Android platforms and security.Proven troubleshooting skills and experience working with mobile carriers.Experience with TANGOE/TRAQ is a plus.Experience with cloud platforms (AWS, Azure, GCP) is a plus.Proficiency in Microsoft Office Suite.Excellent communication and customer service skills.Analytical and innovative mindset.Proficiency with Microsoft Intune and large MDM environments.Familiarity with endpoint security tools and VPN configurations.Knowledge of project management frameworks.Strong problem-solving skills and ability to manage multiple projects.Independent, self-driven, and methodical approach.Degree in IT or relevant discipline preferred.Zeal for customer satisfaction and continuous improvement.

Language Skills:

Proficient in written and spoken English. Additional languages are desirable for interacting with international associates.

This role requires a balance of technical expertise, strategic planning, and exceptional communication skills to ensure the successful delivery of IT initiatives.

Location:

Bratislava, Kosice or BrnoJob can be carried out remotely, but still within the reach of the local office

Compensation: In Slovakia, salary starting at 1,800 EUR/gross.The actual offered salary may be considerably higher based on your skills, knowledge and experience.
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Weekly Hours:

40

Time Type:

Regular

Location:

Kosice, Kosicky kraj, Slovak Republic

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-56524-2 Date posted 02/24/2025