Department: Terminal Operations Position: Counselor Terminal Customer Services Location: ISB - Airport Number Of Openings: 2 Description: 1.Report timely with proper uniform, according to grooming manual and mark the attendance.
2.Check the log book/emails for any messages related to seat allocations or any special instructions given by MAO/AMTCS/ETCS.
3.Attend the pre- flight briefing and revised the policies mentioned in PHM .
4.Ensure while handing over /takeover all lT equipment should be in working condition, Baggage/ Boarding card should be properly stocked with the rolls.
5.Sufficient stationary is available this include tags, stickers, bags tags & boarding pass for counter.
6.Should check the booked load, Frequent flyer members should be allocated seats in zone A rows are given priority in baggage.
7.Staff needs to be present at their duty points mentioned in duty allocation. Counter should be ready 10 minutes prior to check-in.
8.Any irrelevant material or garbage around the check-in counters should be cleared up before guest reporting.
9.Ensure that the guests are properly welcomed.
10.Read the ticket and check the date, flight number before check in.
11.Check the photo lD of the guest on domestic flights and proper travel documents on international flights.
12.Ensure that their tickets are processed and baggage handled in an efficient and flawless manner.
13.On International Flights make sure that Guest API Data is processed. If the data is not processed immediately concered to AM-TCS and duty E-TCS .
14.Ensure correct wrapping and tagging on the baggage of guests to avoid any kind of wrong forwarding of baggage other than destination. All previously fixed destination tags have to be removed.
15.Generate boarding pass and baggage tags and handing them over to guest with a little brief of gate No, Time of boarding and departure.
16.Encourage and promote the web check-in among guests.
17.If the flight is delay, make sure to provide correct information of departure while handing over a boarding card to guest.
18.Encourage the guest to purchase seat those required choice of his/her seat.
19.Ensure that the wheel chair guest, child, pregnant lady, lady with an infant, injured, sick, and disable person is not allotted a seat at any of the emergency exit rows. (Always informed Duty AM-TCS and E-TCS)
20.Update the AM-TCS/E-TCS for any change of book load for revision of meal load during the flight Check in.
21.Identify the guest problem, deal and inform the ETCS or STCS regarding, excess baggage, guest complain, misbehavior and acceptance.
22.Ensure last piece of baggage forwarded on time to the segregation and informed to ETCS/STCS.
23.Make reasonable efforts to maintain smooth check in process and clearance of guest in time resulting in closing of counter well time.
24.Report at the boarding gate 30 minutes prior to the boarding time.
25.Make a boarding announcement loud and clear with zone wise. (in English & Urdu)   Position Qualification Requirements include: