ESSENTIAL FUNCTIONS:   Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.  Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  Conveys positive energy and enthusiasm focusing on the guest interaction.   Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.   Immediately addresses service breakdowns and follows up to ensure guest satisfaction.  Keeps team well informed of property promotions and events.   Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.  Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.  Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.  Takes personal responsibility for creating an atmosphere of commitment to internal guests needs.    Oversees Count Room team members.  Ensures the shift is appropriately covered to complete required tasks.  Ensures the slot, table, non-gaming and NRT drops are collected and counted in the most efficient manner and in compliance with New Jersey state regulations and property internal controls.  Immediately reports any deviation to supervisor and/or management.   Assists with hiring, training, scheduling and general administrative duties.  Coordinates count room team member performance relative to compliance with the Division of Gaming Enforcement regulations, company internal control standards and employee handbook guidelines.  Develops and institutes new Count Room procedures as needed to accommodate operational or regulatory changes.  Aids in implementing safety procedures relating to equipment and employees.  Responsible for equipment procurement and maintenance.  Handles ordering, controlling work materials and employee uniforms.  Assists with the following:  implementing safety procedures relating to equipment and employees; equipment procurement and maintenance; ordering, controlling work materials and employee uniforms.  Assists Count Room employees in the performance of their daily assignments.   Ensures they key control procedures are adhered to.  Recommends remedial training as necessary for Attendants in both customer service and technical areas.  Coordinates work with other departments as needed to meet timelines and goals.   Completes special assignments for management and above as required.   EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent preferred.  Prior Count Room experience preferred.  Excellent organizational, leadership, communication and supervisory skills required.  Adding machine, computer terminal operation, currency counting machine skills preferred, mechanical (repair) ability preferred.  Prior money handling experience preferred (casino or bank).   DISCLAIMER: “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”