About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

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Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

The Solutions Design Team at DHL Supply Chain plays a crucial role in attracting and retaining customers by delivering cutting-edge solutions across the entire supply chain. Their main responsibilities include designing comprehensive solutions for new business opportunities, optimizing existing operations, and providing advisory and consulting services to enhance customer experiences.

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If you excel at developing commercial solutions, leveraging data, and promoting innovation, the Solutions Design function is prefect for you. Join us to shape the future of supply chain, with a focus on effective solutions, warehousing processes, and driving customer value.

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As Head of Solutions Designs at DHL.

\n\nTo be the country senior management in specific solutions design skills and sector-specific skills/ tools\nTo lead and mentor the assigned Solutions Design team members on specific skills/ project needs.\nTo lead/ support the Solutions Design workstream in the pursuit of new business/ renewal of existing.\nProvision of solutions/ analytical support for implementation/ re-engineering needs for key/ strategic projects as assigned.\nTo establish optimal costing/ commercialization for New/ Existing business\nLead in solution improvement engagements and strategic customer interfaces as assigned.\nLiaise at the appropriate level to ensure customer retention, development and growth of new business\nAct as “focal point” for escalations with regards to assigned project covering solution design issues in country/ cluster\nDrive innovation and best fit solution to meet customer's supply chain needs and challenges\nCollect & analyze data; design, develop, model and evaluate optimal logistics operating solutions for customers\nProvide Industrial Engineering expertise, techniques and methodologies/structure to direct the DSC operation team in improving service, processes, productivity and profitability\nKey implementation team member to ensure clarity of solutions to operations and project team; support the alignment/ re-alignment of the solution parameters and commercials with the customer.\nRequirements\n+5 years’ experience in supply chain business model analysis, warehouse operation, facility design and costing/budget evaluation, preferable in Logistics business of which at least 2 years’ experience in Logistics Solution Design\nMust be conversant and have experience in warehousing, transportation, and broader supply chain topics to develop operationally feasible solutions.\nMust have exposure to (and preferably subject matter expertise in) some of the following topics: storage medium, material handling equipment, space analysis, manpower analysis, inventory/SKU analysis, operational key performance indicators, continuous improvement initiatives, transportation methods, packaging, secondary operations, costing and automation.\nMust be an advanced user of tools such as Microsoft Excel and/or Access, Power BI to perform complex data analysis.\nExperience in at least one modelling/simulation/CAD tool, AutoCAD or CLASS is desirable.\nShould have experience with process flow diagrams, time studies, methods/work study and/or other performance analysis methodologies.\nShould be proficient in PowerPoint and have experience with customer presentations and strong communication skills.\nCommercially wise, Customer centric, Conscientious, Flexible & Innovative, Reliable Team Player\nResult Driven, Persistent, Energizing, and Self-starter\nProven ability to manage and develop relationships negotiate at all levels of management in a customer organization.\n