JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Accountabilities ​

Service Delivery

Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs) Drive a service excellence culture within the delivery and operational management teams. Create an environment within the team that drives continuous improvement and innovation.Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA) Work in conjunction with the Regional Account Director to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings. Escalate any issues as appropriate.Ensure all contractual and ad-hoc reports are delivered on timeEnsure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to. Ensure that contractor staff at all times meet the standards and expectations of the Client and JLLMonitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with JLL’s EOS team to ensure that schedules are compliant as per the above. Ensure minor repairs & works are supervised appropriately and that services are delivered on time, in a safe manner, and within budgetEnsure participation in any planned or unplanned power shutdowns and support the engineering team as requiredEnsure participation in any planned or unplanned building evacuation and ensure the BCP is up to date and enacted. Act as the Fire Safety Manager as requiredEnsure all safety procedures, including Crisis Management and Emergency Procedures, are maintained at all times. Support the Moves, Adds and Changes (MAC) team to ensure that space planning and churn activities are undertaken as per the MSA and client demand

Financial Management

Be responsible for relevant portfolio’s agreed financial targets including revenue, expenses, debtor and savings targets, and keeping within the GMP price, including raising all relevant Change RequestsBe responsible for the delivery and expenditure of the supply chain and accountable of the quality of services delivered Participate and set the budgets for the delivery of services and ensure compliance to those budgets.Participate in regular reforecasting activities Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement. Ensure costs are managed within appropriate budgetsEnsure all client billing is completed as per the required timeline and follow-up outstanding amounts to ensure collection within contract termsEnsure the supply chain is paid as per payment terms within the individual agreements

Human Resource Management

Be responsible for monitoring and managing the performance of the subordinate staff. Ensure each member of staff within the team has a personal development plan and it is reviewed on a 6 monthly basisBe responsible for the structure of the team and manage any recruitment or performance management issues in-line with JLL processes and proceduresProvide support for succession planning to direct reportsEngage in the remuneration process at required intervals as dictated by the JLL business

Risk Management

Drive a risk conscious culture within the team and ensure that all works meet local and JLL standards for risk identification and mitigationEnsure compliance with all Health, Safety, Environment and Risk Management policies and procedures.Ensure all incidents are reported as per the Bank’s and JLL internal reporting proceduresEnsure that a suitable emergency escalation process is in place and that Emergency call-Out & Rectification Services are conducted swiftly and efficiently. Ensure communications are escalated both within JLL and the client organization

Leadership/Self-Management

Actively encourage an environment that supports openness, teamwork, collaboration, performance excellence and personal success.Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site VendorsGains respect of senior leaders in the BankGains respect of JLL people and clients

Key Result Areas

Key Performance IndicatorsCompliance with the Service Level Agreement established between Jones Lang LaSalle and the Bank.Implementation of Best PracticesCustomer Satisfaction SurveyAchieve Saving and Energy Savings targetsDelivery of required MI, along with other ad hoc client-requested reportsProvide regular feedback to Senior Management on the progress of key issuesSee Individual Performance Measurement Agreements.

Required Qualifications & Experience

Leadership

Acts as a role model for Jones Lang LaSalle by behaving consistently with cultural requirements, participating in company activities. Act as ambassador and lead by example regarding JLL Code of Ethics.Sets objectives and measurable goals and motivates others to achieve them.

Personal Effectiveness

Works with the Client CRE team, Client Business Units and Vendors to deliver superior service.Is strongly goal-oriented to meet all performance targets.Searches out improvement opportunities and empowers the team to implement them.Coaches and develops staff and provides regular feedback and guidance.

Decision Making

Sets stretch targets for self and others.  Rigorously monitors and manages individual and team performance.Is able to make tough decisions that resolve problems or improves operations.Actively searches out opportunities to achieve best results.

Communication

Promotes open, constructive and collaborative relations with the Client at all levels.Regularly communicates vision, strategy, plans and performance in a clear and motivational mannerListens effectively and communicates through actions and example.

Other

A tertiary qualification in Building / Facilities Management, Business Administration or related subject preferred, with a minimum of 10 years’ experience in Facility, Property or related field, ideally with a Finance Sector Client.Strong analytical, organization and presentation skills.Strong finance management Excellent computer skills including Microsoft suite of products essential.

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.