At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Registration of traffic worldwide

Administration of Infobip senders databaseProcessing customer sender registration requests and registering them directly with the MNOs/suppliersProviding traffic security (both externally and internally) and control through content restrictions and template registrationSpecializing in region specific or product-based registration processes Ordering numbers (VLN/SC) and enabling setup for 2way communication between our customers and end users Other 2-way activities (MO resources, keywords setup...) OTT traffic registration for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, Google Business Messages

 

Troubleshooting

Troubleshooting in cases where existing sender setups are not workingTroubleshooting sender and 2-way related issuesAnswering any inquiry regarding senders and helping stakeholders through the process of registration

 

Ensure high-level of customer satisfaction

Serve as trusted technical resource by acting on technical service request with desired quality and customer satisfaction standard

 

Contribute to internal improvement initiatives

Update internal databases with information about technical services (sender registration, country/network regulations, setup of new connections, etc.) Document technical procedures and best practices and share with technical community Maintain work quality through consistent personal diligence in change management, actively following novelties and changes in procedures and work-processes (ensuring that no errors due to not following new procedures occur)
 

Focus on Continuous Development

Participate in Continuing Education sessions Be fully versed in technical processes and tool functionalitiesCollaborate and share knowledge with technical community on company level

 

Skills and qualifications:

You have at least 2 years of experience in Customer Support or in the Customer Service FieldIntermediate to advanced knowledge in MS Excel/spreadsheetsKnowledge in A2P communications, SMS Messaging is preferred but not requiredAbility to operate effectively in a fast-paced environment with competing and shifting prioritiesSolid organizational skills including attention to detail and patienceYou are not afraid to dig deeper and use your analytic approach to solve technical problemsYou communicate effectively to clients, partners, colleagues, and engineering teams alike in English and local language

When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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