Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications. Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

●        Able to translate the customer requirements and gap/fit analysis into comprehensible functional configuration of Salesforce.com.

●        Must be able to think independently and creatively.

●        Attitude for taking on technical challenges.

●        Awareness of the changing Cloud ecosystem (Sales, Service , Experience clouds ) and adjust to new technologies, methods and apps. 

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:Bachelor Degree

Minimum Year(s) of Experience:4 year(s)

Required Knowledge/Skills:

Must have Skills : Salesforce CPQ &Lightning /Billing

●        Minimum 2-3 years of experience in Salesforce CPQ projects.

●        Experience with configuration & implementation of Salesforce CPQ (formerly  Steelbrick CPQ) Cloud, including Products configuration/Bundles , quoting process, pricing, discounting and workflows.

●        Hands on Experience with CPQ and/Or Billing Solutions. At least 1-3 successful completions of CPQ and Billing full cycle Implementation.                

●        Strong understanding of Quote to cash process,ability to propose long term scalable solutions

●        Good to have integration experience with external ERP systems  

●        Hands-on experience in Force.com platform using APEX, flows.

●        Experience with Salesforce CPQ & Billing (or similar billing systems)

●        Experience in working with LWC -Lightning Web Components

●        Experience in working with Advanced approval process

●        Experience on SOAP / Rest / Platform Events / Streaming APIs  and 3rd party integrations.

Preferred Qualifications:

Degree Preferred:Bachelor of Technology

Additional Educational Preferences:

BE / B Tech/ B.SC / MCA/ M.Sc / M.E / M.Tech

Preferred Knowledge/Skills:Good experience in Salesforce configuration, security and mapping features to the business requirements.Experience in implementing integration solutions between CRM, ERP and Financial systems ( example -  Zuora, NetSuite)Strong RDBMS knowledge and building SQL queries.Good written and verbal communication Skills.Good experience wrt handling large data   Producing and delivering technical solutions and integrated solutions involving different Salesforce clouds (including built not limited to Sales, Service, Revenue, Platform) and a variety of middleware products (Mulesoft, Informatica, etc) establishing quality and schedule.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Value Optimization, Communication, Continuous Process Improvement, Creativity, Customer Needs Analysis, Database Scalability, Design System Solutions, Embracing Change, Emotional Regulation, Empathy, Ensuring System Interoperability, Functional Requirements, Inclusion, Information Technology Applications, Integration Support, Intellectual Curiosity, IT Service Management (ITSM), Leading Design Workshops, Learning Agility, Optimism, Process Improvement {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date