CX Remote (USA)
The Solutions Engineer at PandaDoc is a technical resource that bridges the gap between sales and technology. This role supports the PandaDoc revenue teams as their trusted technical advisor. You will be an expert on the PandaDoc platform, PandaDoc API, and our integrations. This is a Revenue and Customer-focused position that plays an integral role in the long-term success of organizations who may have the resources to grow on the PandaDoc.
You will be responsible for translating business, technical requirements, and customer pain points into a working PandaDoc demo. Answering technical and business questions to instill trust within PandaDoc and our revenue teams.
In this role, you will:Participate in Sales delivering technical reviews and technical demo’s to prospects via calls and video meetings; high level of collaboration with PandaDoc customers and internal teams.Understand and map out client’s use cases for leveraging a CPQ solution: Review client-provided spreadsheets containing relevant formulasWrite detailed documentation of client’s use cases and how to deliver against objectivesCreate flow chart to diagram step-by-step processesUnderstand and map out complex customer issues in related to their business process and deliver trusted, long-term, high ROI solutionsBuild relationships with Product & Program Management, Engineering, and other parts of the Sales organization to increase technical/ business expertise and provide customer-centric feedback.Establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, product roadmap discussions & business process diagramsProvide Tier III technical support; triage/troubleshoot escalations with New Business prospectAbout you:Computer Science or related Bachelor's Degree 2+ years SaaS experience in SaaS solutions, concepts, and business modelsStrong presentation skills and customer-facing acumen Experience building and leading bespoke technical demos. Advanced familiarity with system integration methods such as web services, SDKs, & REST APIsExperience using spreadsheet formulas and ability to interpret previous formulasExperience with Salesforce, Dynamics, Hubspot, and other CRM solutionsExperience working with business functional areas including Sales, Customer Success, Customer Support, or DevelopmentExperience with CPQ solutions is a plusHigh Degree of Business Empathy: We are an extension of the businesses of our clients. In order for us to achieve customer ROI, their goals must be your goals. Take pride in having a hand at our customers’ success and are resourceful at resolving technical problems.High Degree of Self-Awareness: You embody the ability to realize your actions, your strengths, and your weaknesses. Admit that you will never stop learning and that every team member (regardless of tenure) has ideas that can enhance the greater customer experience.Self Starter: We are a start-up where quick action takes precedence over perfection. You embody the ability to become a PandaDoc product expert and have the technical know-how to integrate it with other on-premise and cloud SAAS products or customer IT solutionsTeam Player: You value team success as much as you value your own. Rapid growth and a frequently changing business landscape require open lines of communication, learning from and teaching others, and contributing to the greater good of the program.Communication: You will work closely with customers and be part of calls and meetings to identify solutions for their business. You have the ability to disseminate highly technical information to all customers and fellow Pandas.Company Overview:PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.
Company Culture:We're known for our work-life balance, kind co-workers, & virtual team bonding events. Although our Pandas are located remotely across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.
Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.
Check out our LinkedIn to learn more.
Benefits:Employees may be able to purchase company stock (or receive annual bonuses)
Employees (and their families) may enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans. Employees will also receive 13.34+ hours of paid time off per month, 6 self care days, birthday PTO day, and 10 company paid holidays off per year
The annual OTE is up to $125,000 (base + bonus combined).
PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
Application deadline 10/1