The Creative Support Team Manager oversees a team of creative resources (graphic designers and content developers) who deliver, on behalf of hundreds of clients, best practice communications that promote Alight products and services. The role is based on strong project, operations, relationship and people management skills and works with a variety of stakeholders such as business and product leaders as well as other creative experts within Alight’s Engagement Services business.

Summary

The Creative Support Team Manager oversees all delivery aspects for a portfolio of communication projects and campaigns of varying sizes and complexity over the entire life of an Alight service. The Creative Support Team Manager role is grounded in strong project management skills, experience in effectively managing creative delivery and the ability to consult around, develop and manage operational efficiencies to enhance end-to-end delivery for Alight clients.  

 

Responsibilities

Team Management

Build and manage creative delivery team of graphic designers and content developers who support specific communication solutions included with specific Alight productsServe as the spokesperson for team and liaison to creative and product teams based in the United States, helping to ensure that the local team feels engaged and supportedPartner/advise business and delivery stakeholders on developing new or adapting existing communication delivery processes, tools and standards (from intake through close-out of projects) to ensure efficient and accurate deliveryServe as the liaison between communication product managers and the creative delivery team for the intake, management and delivery of workFacilitates and contributes to governance, planning and status meetings with U.S.-based communication stakeholdersCreate, implement and uphold defined processes, tools and standards to enable and support the team’s day-to-day delivery responsibilitiesImproves team performance by building team cohesiveness, leading, mentoring, training, and motivating in order to facilitate cooperation, ensure project efficiency, and boost moraleCelebrates achievements/results with team

Project Management

Scoping and Requirements

On behalf of the team, manage intake of new work assignments through validating scope, timing, budget and delivery model with appropriate contacts and ensuring this is well documented. Identifies key stakeholders and sets expectations for the project in accordance with the project planManages/records detailed project requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming) and the project charterIdentify and staff internal/external project resourcesPrepares for and leads project kickoff meeting(s) and ongoing status meetings

Governance

Prepares for and leads project planning meetingsDevelops project or work stream schedule and risk management planApply project management and workflow tools (e.g., Jira, Smartsheet) to track and measure ongoing delivery and progress.Raises appropriate risks and is part of solutioning with other stakeholdersImplements approved actions and workarounds required to mitigate risk events and minimize their impact on the projectCompletes project and process evaluation, scorecard review, internal/external debrief meetings, and documentation, and provides input to development of ongoing refresh scheduleProvides any appropriate project transitionsProvides input for and direction on process improvements/lessons learned and ensures appropriate revisions are made to project documentation and templates

Delivery and Workflow Management

Ensure communication deliverables are timely and follow Alight’s quality standards through the use of best practice tools, processes and standardsEnsures that all documents are accurate and posted appropriately from the beginning to the end of a project or initiativePrint CommunicationDevelops/reviews assembly procedures, recommends delivery methods, advises project teams regarding print, assembly, and/or postage alternatives, including identification of lower-cost solutions when requiredExecutes assembly procedures, monitors shipping or mailing to ensure/confirm delivery, manages print projects, including proof review/approval, and attends press checks for a wide range of print workManages production quality for all media to ensure accuracy and that established expectations are metDigital/PersonalizationEnsures completion of requirements for configuration, internal testing, and client/external testingExperienced with software methodology development processes

Financial Management

When outside supplier support (e.g., print or other communication vendor) is involved, work with internal and external stakeholders to gather project estimatesUnderstands and verifies the financial scope of the project and provides support and financial data to stakeholdersApplies financial acumen by using the appropriate financial tools to ensure billing accuracy and integrityEstablishes, communicates, and utilizes appropriate project billing codesWorks with Buy Team and follows their process to obtain quotes and select outside vendors, and completes requisition and change order requestsWorks with the Buy Team to complete the Consolidated Buy Process and is responsible for ensuring requisition and change order requests are completedAids in the development of project budgetsManages project budgetsManages project scope changes using approved methods; escalates and facilitates scope change conversations with client leads/sales team/account executives and works with them to address scope changes with clientsTracks outside supplier expenses and scope changes; reviews outside supplier draft invoices in a timely manner; ensures billing accuracy; provides outside supplier expense summary reports to appropriate team members at the end of each projectMeets revenue utilization target and recoverability/profitability goals while delegating work to others as appropriateChampions Alight’s Engagement Services Project Management methodology to create efficiencies and continuously improve standards that drive higher margins/recoverability/profitabilitySupport growth of work with existing clients by listening, identifying possible future needs, and pursuing new or expanded work with them. Shares information with the project lead but also takes a larger role in defining and developing the offer

Skills

Project Management

Leverages project roles, responsibilities, methodology, tools, and best practicesAble to work under tight deadlines managing multiple priorities without jeopardizing qualityAble to anticipate and solve complex problems, engaging others when necessaryEffectively communicates with varying levels of management and direct client contactsBuilds mutual trust and encourages respect and cooperation among team membersContributes to building a Culture of Excellence to help accelerate growth, enhance individual and team effectiveness, drive quality, and reduce costsDemonstrates proficiency and educates others on Project Management process and toolsSkilled in partnering with business leadership in the development and achievement of strategies to solve the client need, leveraging multiple tools including technologySupports best practices and standard processes for projects across all clientsKnowledgeable about data analysis and trend analysis

Consulting

Has a basic understanding of client goals and objectives, and anticipates and consults to best practiceEffectively consults on projects with clients and other stakeholdersAdapts communication style and approach to partner with various stakeholdersAsks appropriate questions to guide clients/client leads on how to meet goals/objectives for complex projectsDemonstrates knowledge of employee benefits and human resources (HR) programsApplies content knowledge in various subject mattersConfidently presents creative options to clients/client leads; demonstrates strong presentation skill level in client- and stakeholder-facing situationsShares point of view or recommendations based on expertise, best practices, and experience
 

Education and Requirements

Bachelor’s degree is a Must Have and Masters would be a Good to HaveKnowledge and understanding of PMI Project Management process and tools (Jira, Smartsheet and experience In other workflow management tools are a plus)PMP Certification a plus but not required5+ years of project management work experience in directing multimedia communication, marketing and/or creative work streamsDirect benefits and human resources communications experience10+ years of professional work experience with Team Management Experience

Work Policy

Working in UK Shift from 12PM to 9PMHybrid Work Model Offered (3 Days/Week From Office)

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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