Job Summary: Under policy direction from the Hospital Manager or Field Manager with support of and input from the Medical Director, the Technical Supervisor performs a wide range of difficult to complex administrative activities related to hospitals providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and personnel operations, and discretionary activities, that serve to support effective business operations. Knowledge, Skills and Abilities: • Customer service. • Human resource skill. • Financial budget management. • Knowledge of sales and marketing techniques. • Good communication skills, both written and oral. • Goal oriented. • Background in managing service oriented operations. • Ability to plan, organize and effectively present ideas and concepts. • Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively. • Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities. • Must have strong medical skills. Education and Experience: • High School Diploma. • Certified or Registered Technician status or equivalent practice experience of at least 5 years. Authority: • Interview, hire, train, review, schedule, discipline, and discharge technical staff. • Can spend up to $200/month without authorization. • Can transfer employees to work another position within the hospital. • Can transfer employees from part-time to full-time staying with controlled payroll budget Physical Requirements: • Dependable attendance is required. • Any allergies to animals must be controllable through medication. • Must be able to lift 40 pounds. • Must be willing to work long or irregular hours under pressure conditions. • This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day. • Visual acuity sufficient to maintain accurate records, recognize people and understand written directions. • Ability to speak and hear sufficiently to understand, give information in person and over the telephone. • Fine motor skills adequate for utilizing hospital equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc. Duties: The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include overseeing that the following occur within the hospitals. 1. Staff Management - Technical Support Staff 2. Patient Management 3. Client Management 4. Office Management 5. Production Management 6. Records Management 7. Financial Management 8. Marketing Management 9. Facility Maintenance 10. Meetings 11. Communication Staff Management - Technical Staff: • Hiring with appropriate references. • Staff performance and salary reviews. • Disciplinary Action. • Terminations. • Training, education, developing of staff. • Scheduling. • Assign job responsibility to each staff member, directing traffic in hospital, i.e., patient care, treatments and staff duties on a daily basis. • Supervise staff to assure that each job is being effectively handled. • Employee policy enforcement. • Employee relations and communications. • Payroll calculations, goal calculations, time clock maintenance. • Monitor employee competence and effectiveness. Patient Management: • Oversee process of patient admitting, hospitalization and discharging. • Responsible for administration, delegation and completion of veterinarian’s medical orders. • Mentor (work with) technical staff in nursing care, radiology, anesthesia, surgery, dentistry, laboratory and pharmacy ensuring that staff is trained and following VCA standards of quality medical care. • Ensure that all patient medical and surgical records are complete and accurate. Client Management: • Oversees training of all staff in accordance to the principals of the VCA Mission Statement, Three Steps Of Service and VCA Standards of Client Service and that the above is known and practiced by all. • Oversee client flow to insure that clients and patients are seen and treated in a professional, timely and competent manner. • Assist Medical Director with administration and review of client medical complaints. • Oversee compliance with call back system including overdue reminder calls. Office Management: • Modify and update systems and procedures wherever needed to better serve clients, patients, the practice and employees, i.e., modify schedules for the most productive use of time. • Verify receipt of all inventory and supplies, mark invoices and packing slips received and send to VCA for payment. • Management feedback reports – bi-weekly. • Perform transaction corrections. • Ensure that the OSHA and Safety program, procedures and reports are being continuously monitored, and updated to keep the hospital is in safety compliance. Production Management: • Meet with the Medical Director and Regional Medical Director or District Manager/Area Supervisor and Hospital Manager regularly to discuss, evaluate and plan for the welfare of the practice. • Ensure that marketing events are effective - internal and external. • Motivate technical staff. • Review all transactions for accuracy and missed services through regular daily audits. Records Management: • Oversee that records are kept up to date. This includes client records with charges, medical history, vaccine status, medications administered, laboratory reports, etc. • Ensure that the all hospital logs are being kept up to date and accurate including anesthesia /surgery, radiology and controlled substance logs. • Ensure that system of pulling charts, authorization forms for boarding, grooming, surgery, laboratory, x-ray, euthanasia, etc., callbacks, client cards and filing is in place and all technicians are in compliance. Financial Management: • Monitor the cost of purchasing so the practice operates within budget. • Monitor technical staff scheduling so the practice operates within budget. • Monitor and approve all expenditures within guidelines. • Review the income statements and other financial data to find ways to improve revenues and hospital contribution. • Review charges on a daily basis to ensure that all charges have been captured. Marketing Management: • Understand, participate and support planned marketing events and programs. • Ensure that the hospital staff utilizes the VCA marketing tools and materials. • Ensure that the hospital staff follows instructions for implementing authorized marketing discounts in the computer system. Facility Maintenance: • Oversee the maintenance and housekeeping of the hospital for cleanliness and organization of both the inside and outside of the building. • Monitor janitorial responsibilities. Meetings: • Attend regional meetings. • Schedule doctor meetings. • Plan hospital management meetings. • Organize monthly staff meetings in conjunction with hospital management team and VCA guidelines. Communication: • Read and respond to all communication in a timely manner. • Ensure the VCA policies, guidelines and recommendations are quickly communicated to hospital staff and adequate training Pay for this position is $28.00/hr **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com