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Description (External/ Internal):

Log, maintain and track all credentialing application for the business unit.Access appropriate tracking tool to log applications and maintain application status based on daily activityAnalyze organizational credentials, including; initial review of application to verify all required sections are completed and ensure appropriate documents for requested access have been attached and are accurate/current. (ie: business licenses, articles of incorporation, vendor reference, etc)Conduct credentialing of applications and/or change requests following established credentialing procedures.Conduct verification calls to the customers prior to completing a credentialing request.Conducts verification calls to state/ issuing agencies, vendor reference, landlords and others as deemed necessary.Receives inbound/ call backs from the customer on the tickets they are working on.Respond to inquiries from internal business units and external customers regarding status of applications in credentialing.

 

Qualifications (External):

Bachelor’s degree or college undergraduates with experience in a BPO/ shared services environment handling both back-office and voice calls support.1-2 years general business experience preferredExperience with customers, and account set-up preferredBasic computer skills (MS Office)Possess sense of urgency while being able to focus and pay attention to detailAbility to prioritize and learn quickly in a production based environmentInvestigative oriented; strong attention to detailGood organizational skillsStrong decision making ability

 

Qualifications (Internal):

Bachelor’s degree or college undergraduates with experience in a BPO/ shared services environment handling both back-office and voice calls support.1-2 years general business experience preferredExperience with customers, and account set-up preferredBasic computer skills (MS Office)Possess sense of urgency while being able to focus and pay attention to detailAbility to prioritize and learn quickly in a production based environmentInvestigative oriented; strong attention to detailGood organizational skillsStrong decision making abilityMust be in current role for 1 year with a PDP rating of at least 3.0No attendance issues and disciplinary actions within the last 12 monthsMust be willing to work on night shift and rotating shift (if needed)

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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