Purpose:

Floor & Decor is looking for a motivated and experienced Credit Analyst to join our Credit and Collections team supporting our growing Commercial Business Account (CBA) program. This position is ideal for someone with strong commercial collections experience in the construction or materials industry, who can balance collections, credit processing, and customer relationship management in a fast-paced, high-growth environment.

You will report to the Manager, Credit and Collections and collaborate cross-functionally with internal departments and external customers. As a key contributor, you will help manage a portfolio of commercial accounts, resolve payment issues, analyze credit applications, and support program development and reporting.

Minimum Eligibility Requirements:

Bachelor’s degree in Finance or Business2+ years of experience in the credit and collections processStrong analytical skills and the desire to promote program growth and process improvement opportunitiesStrong interpersonal skills and the ability to interact with all levels of the companyAbility to communicate effectively orally using tact and courtesyProficient with Microsoft Office Suite (Intermediate level in Excel)Must be detail oriented and organizedAbility to multi-task, meet deadlines, and work in a fast-paced environmentAbility to engage with customers, begin a conversation, build rapport, and handle objections.Ability to develop and manage customer and store associate relationshipsCustomer service focus with the ability to listen to customer needs and recommend solutionsExcellent verbal, written, and interpersonal communication skillsAbility to work effectively in a team environmentAbility to navigate multiple computer systems, applications, and utilize search tools to find informationComfortable receiving ongoing performance feedback and coaching.

Essential Functions

Create, prepare and update reports by collecting and analyzing information.Resolve complaints by investigating issues and composing responsesPerform billing and reconciliation activitiesPrepare statements and other supporting documentation as necessary to generate prompt customer payments and manage AR portfolio including customer refundsWork directly with customers, Pro store associates, store managers, outside credit agencies and Treasury to facilitate credit and billing solutions Apply analytical and critical thinking skills to perform variance analysis and advise on action steps in resolving discrepanciesGather financial information from customer web-sites, D & B, Credit Risk Monitor and other available tools.Assist with training F&D associates about the commercial credit programs and their featuresMaintain confidentiality of proprietary informationProvide timely response to all customers inquiresThis person may be responsible for collections, cash applications, disputes and /or any other job-related duties or special projects as assignee

Working Conditions (travel & environment)

The noise level in the work environment is typically quiet to moderate.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

Bonus opportunities at every level

Career advancement opportunities

Relocation opportunities across the country

401k with discretionary company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.