Location: Garden Grove, CA Duration: 3 months Description: The Credit Analyst is responsible for conducting credit investigations and analyzing credit information pertaining to loans. In addition, to verifying and updating credit information as requested by clients in support of the mortgage underwriting process, provides operational support to the production team through the course of the credit report supplement process. Customer problem resolution via the telephone Inbound consumer and client calls Word processing, including general correspondence and data entry Interface with customers regarding inquiries and complaints Effectively research internet for documentation to assist with verification requests Analyze credit files to determine cause of missing data, changes to credit data Skills/Experience: Credit Experience Call Center Experience Desired Skills: Mortgage Experience preferred Must be PC literate with basic office skills. Basic typing (25 wpm) Possess effective written/verbal communication skills and strong customer service skills (a thorough - understanding of customer satisfaction.) Credit reporting, loan servicing, mortgage banking, and/or call center background Degree Requirements: High school diploma. Bachelor's degree preferred. As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.