Job Description

Purpose of Job: Perform collection and negotiation tasks with customers and sales managers in North America (US & CAN) to reduce overdue accounts and bad debt. This includes reducing days of trade receivables and the number of credit memos in the company.

Responsibilities & Tasks:

Credit Management:

Authorize credit memos created to resolve disputes in the account and analyze the root cause of credit notes for reduction. Analyze statements of account of customers for future negotiation for electronic or traditional collection for US & CAN. Ensure timely collection and registration of customer payments. Handle releases for US & CAN. Escalate non-standard issues, critical collection problems, or high-risk issues to the Team Leader in a timely manner. Mitigate bad debt through early identification of potential 'at-risk' receivables. Perform complex collections to ensure prompt customer payment performance. Comply with SOX controls according to Danfoss Compliance. Analyze processes and procedures and make recommendations to improve efficiency and effectiveness. Maintain timely collection and strong communication with all customers, including customer visits to represent Danfoss in credit and collection matters. Weekly follow-ups on disputes with the Customer Service team to reduce the impact on collection. Conduct collection meetings with sales managers to align collection strategies with customers. Supervise the uploading of invoices by robots. Train interns to perform follow-ups on accounts and upload invoices.

Advisory Services to Sales:

Supervise key accounts and negotiate with managers.

Standardization:

Analyze the root cause of credit notes for reduction.

Bad Debt Reserve:

Analyze customer behavior to project overdue and bad debt results.

Processes & Tools:

SAP System:

Knowledge of SAP FI module (credit & collection).

BI System:

Business Intelligence reports.

Credit Analysis:

Methodology for credit assessment.

Required Qualifications:

Training/Certificate: Credit Analysis - ICPNL (Not Mandatory)

Required Languages:

English: Level 5 (Advanced)

Required Experience and Education:

Experience:

3+ years of experience within credit and collection functions. Ability to establish and maintain relationships with Sales & Marketing, Business Units, and Finance. Ability to make decisions about payment terms, line of credit, and delivery release. Good commercial knowledge and ability to find the balance between risk and commercial interest.

Education:

Bachelor’s degree Background & Skills Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.