Description As the Collections Manager, your primary role entails spearheading and managing the collections system, facilitating prompt and effective recovery of unsettled payments while fostering constructive client relationships. This role encompasses administrative oversight of the collections team, formulation and implementation of strategies to mitigate overdue accounts, financial data analysis, and strict adherence to prevailing laws and regulations. Roles and Responsibilities: Team Leadership: + Supervise, mentor, and guide the collections team towards meeting set objectives and performance targets. + Routinely assess, provide coaching, and evaluate performance of team members. + Oversee everyday operations, ensuring optimal efficiency and compliance with company standards. Collections Planning: + Create and execute strategies for collections to reduce overdue accounts receivable. + Establish and fine-tune collection procedures to optimize cash flow and curtail bad debt. + Evaluate account trends, prioritize high-risk accounts, and decide suitable collection actions. Client Relationship Management: + Uphold and promote positive and respectful client communication during collections efforts. + Discuss and agree upon payment strategies and arrangements with clients whilst protecting company interests. + Handle client concerns and inquiries related to outstanding debts. Financial Review and Presentation: + Supervise account receivable statuses, inspect aging reports, and suggest actions for unresolved accounts. + Regularly compile and deliver reports to upper management summarizing collections performance, bad debt, and trends in recoveries. + Maintain and present key performance metrics, such as collection rates, recoverable amounts, and Days Sales Outstanding (DSO). Process Optimization: + Identify and take advantage of opportunities to enhance collections processes and procedures, utilizing technological advancements and best industry practices. + Work in alliance with other departments like accounting, legal to solve complex collection situation. Requirements Required Skills and Qualifications: + Preferred Bachelor's degree in Finance, Accounting, Business Administration or equivalent field. + Minimum of 7 years of experience in collection or accounts receivable management, of which at least 2 years should be in a management role. + Comprehensive understanding of collection processes. + Excellent leadership, communication skills, coupled with exceptional negotiation prowess. + Proficiency in use of accounting software, CRM tools, and Microsoft Office Suite. + Capable of analyzing financial data and preparing comprehensive reports. + Aptitude for resolving complex problems with high attention to detail. + Ability to remain professional and composed under challenging circumstances. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .